Steven_Vanderb3

Hi Matt,This is how the call works, yes. The call only uses a finite amount of resources to look for qualifying activities (I think a certain number of seconds the call is allowed to run but not sure). If you get a call with no results but moreResults = true, it means that it did not find any resu...

Hi Melissa,The app is for iPads only. It should show up in the app store if you search from an iPad.

Hi Devraj,That is actually not a false positive, it is by design. There are two categories of Hard Bounce: Category 1 which is for spam blocks and Category 2 which is for invalid email addresses. You can specify which category you wish to search for in the constraints menu, so for finding only inv...

Hey Greg,SPF/DKIM settings always matter regardless of which type of IP address you are sending from. They are signatures that tell receiving servers that Marketo indeed has permission to send emails on behalf of the sending domain. Not setting it up will almost certainly harm your deliverability ...

If you contact your Account Manager they should be able to discuss how to get that.

If your clean-up process involves any kind of updating of records that are synced to Marketo, you run the risk of creating a large backlog as all of those updates get queued to sync. I recommend any kind of mass data manipulation or updates to be done after close of business of Friday if possible s...

Did you resend the email? Email Open is only logged once per email.

It's basically to reduce clutter in the UI. Assets you don't want to take down but you also aren't going to use them anymore in the future and don't need them cluttering the search. EDIT: Archiving, I mean.

Hi Beate,Usually if an email immediately shows a soft bounce after firing from a campaign in this way there is a problem with the header details, usually something to do with a token in the from or reply-to lines not having valid values. Can you please submit a Support ticket so that we can review ...

Hi Katrin,Please file a ticket with Support. We will set up a sync filter for you to do this.