Steven_Vanderb3

It is sent from your corporate IP addresses if sent through the Outlook plug-in.

Everyone will receive both the HTML and Text version of an email; the version that displays in the inbox is dependent on the email client. Since the Text version has no HTML, including the open tracking pixel, I'm not sure how you could track it other than appending something to the end of the text...

Blackhole means someone really, really, REALLY dislikes emails from Marketo and sends an email to our privacy team requesting they be permanently blocked from being sent emails from all Marketo customers forever. The address may also be a known spam trap that we've blocked from mailing.If you've ve...

Do you actively delete records from your database? Email Performance Reports will retain reporting numbers of records deleted after an email was sent. Smart Lists will not. Generally, email performance reports are the source of truth for email reporting. There are many factors that can cause Sma...

It sounds like that Outlook is configured to have multiple email addresses and the email address the license was issued to isn't the default account. the AFSteele address will need to be set to the default in Outlook before the plug-in will register successfully. Switch to another Outlook email pr...

Whether you can get on Trusted will depend on your sending volume and reputation. If you are sending more than 75k a month (or have hit any spam traps in the past year), you won't be eligible for the Trusted range. If you send more than 100k per month (which it sounds like you may be ramping up to...

When you revoke a license it can take ~15 minutes for that revocation to fully propagate and allow the user to be sent a new license. What error did you get when tried to authorize the first time?

If your instance is integrated with Salesforce or Dynamics, you'd want to make the fields in your CRM and have them sync down. If they aren't, you'll need to contact Support to create the fields for you.

Changing the duration of the Wait Step will only affect new leads that run through the campaign. The leads that already ran through it are stamped with the 14 days duration and that can't be changed.

This page isn't using native Marketo form embed code so this is more likely a problem with how the form has been customized.