KCS_Integration

IssueAn Event Program in Marketo connected with ReadyTalk has some members with the status of "Registration Error" and a Status Reason of "Error registering with webinar provider. exception='Ready Talk API call error: ERROR -> HTTP Code ='403". The LaunchPoint connection in the Admin area may also s...

IssueYou want to see how many (and maybe which) records have been sent a specific piece of content by a nurture stream. SolutionIn the Streams tab of your Engagement Program, change your view from "Content" to "People". You will see numbers below each piece of content indicating how many were last c...

IssueYou want to use a non-standard character as a value (or part of a value) in an API call (e.g. é), but when you put it in, the call does not work (either failing with an error or not posting the expected character). SolutionEncode the extended characters using ASCII URL encoding for UTF-8. Th...

IssueYou may experience this error when we create campaigns in SFDC using Marketo Campaign sync through a program. SolutionThe error that we are receiving indicates that the User Profile that Marketo uses to log into Salesforce doesn't have permissions inside of SFDC to create campaigns. To test t...

IssueBelow are the fields in SFDC that are required by Marketo to sync an object. Fields in () are fields additional fields that are required if you also have Sales Insight configured.Also specified are the fields that can be updated by Marketo. The rest of the listed fields only need to be "Read-...

IssueNote: If you have been migrated to Admin Console, refer to the Admin Console Overview page at https://helpx.adobe.com/enterprise/using/admin-console.html.When I go to the Support area of Nation, my access to the Portal is incorrect. SolutionOur system is particular about how you need to acces...

IssueYou are utilizing Snippets within emails and want to run link/usage reporting on these Snippets. SolutionWe do not have this ability to report on Snippets.One option would be to use an Email Link Performance Report - however this would require that you know which links are in which Snippets. ...

IssueYou encounter Validation Errors in the Smart List. SolutionIf you hover your cursor over the red squiggle in the Smart List, Marketo should pop-up a reason why the error is occurring.A very common reason for Validation Errors when using an "is" logic for a constraint is that the value being use...

IssueYour SFDC team wants to enable the SFDC feature associating contacts to multiple accounts. SolutionIf a contact is associated with multiple accounts in SFDC, the Company Name field will contain that primary account name – and Marketo will have no visibility into the fact that the contact is ...

IssueEmail get delivered initially but after a while, the email bounces stating 550 error. SolutionThis is a behavior of a particular type of Bounce called an Out of Band bounce ( OOB). The Send, Delivered and then Bounced sequence tells us that the email was initially accepted, but then due to a va...