KCS_Integration

IssueMarketo forms that are embedded on external web pages see loading errors.Examples of this could be that the fields load with delay, or once submitted the form lags before moving to a follow up page. SolutionTwo things to check:Is there custom CSS in your form?Is the embed code on your form cu...

IssueWebinar attendance still has not updated 24 hours after webinar was completed. SolutionSometimes Webinar providers can fail to update attendance to Marketo. To refresh the attendance information do the following: Open the Webinar ProgramGo to Event Actions -> Refresh from webinar providerIf thi...

IssueClicking "Automatically copy over from HTML" or "Copy from HTML" in the Email Editor fails to copy the contents over to the Text Only version of the email. SolutionThis can occur if there are no editable sections in the email asset. By default, Marketo automatically copies the text content of a...

IssueWhen approving emails, the system shows the following error: "Note: detected the following lines in text version that are longer than 1000 characters: Line 6 and they are not fixed. The email is now approved". SolutionThis error is an indicator that there is a large line of text in the text-o...

IssueDepending on the marketing strategy, Google AdWords can be a significant portion of the marketing mix. With any significant expense, your marketing team will be asked to display a return on investment. Additionally, to help manage the spend, marketers want to compare keyword and ad display wi...

IssueHow "And/Or" logic is applied to constraints in Smart List filters and triggers. SolutionIn Smart List filters, additional constraints act as "and" logic. Example:Was Sent: [this email asset]between this date rangemin number of times: 2 will function asWas Sent: [this email asset]-and-betwee...

IssueA particular Smart List does not appear in drop-down of report custom column options when the Smart List is in Marketing Activities. SolutionCustom columns can only be pulled from Smart Lists in the Lead Database. Clone your Smart List from Marketing Activities to Lead Database in order to use...

IssueValues in a form field are not showing in the preview or live form even though the value is in the picklist for the field. Visibibility rules for the field are enabled. SolutionThe value is not in the picklist in the field visibility rules. To fix this do the following: 1.Select the field in qu...

IssueToutApp admin needs to add or remove users from a subscription SolutionIssue Resolution1. Log into Toutapp.com2. Click "Settings" located under the gear drop down menu in the top right hand corner3. Click Team Management under "Admin Settings" in the left tree4. Add/remove users as desired Who...

IssueThe "Make Dynamic" button does not appear in the drop down gear menu when an image is clicked in the email editor. Solution1.Click the image in the editor twice2.Click the gear Menu next to the image3.In the menu "Make Dynamic" should appear.This is occurring because the image is located inside...