KCS_Integration

IssueNone of the default Interesting Moment Types (Web, Milestone, Email) fit the description you would like. Here's how to create you own interesting moment type. SolutionIssue ResolutionYou can simply type in what you would like the type of the Interesting Moment to be instead of choosing one of t...

IssueA lead has an Unsubscribe activity logged in their activity history, but they continue to receive emails after the Unsubscribe. SolutionAn Unsubscribe activity is logged when the lead clicks the system Unsubscribe link embedded in a Marketo email. However, if that link takes them to a Prefer...

IssueIf an email has been sent and then the name of either the asset or the sending campaign has then been changed afterwards, the reporting information will not reflect the updated name of the email asset. SolutionThis behavior is expected as the activity that was written with the original name w...

IssueGeneral recommendations for managing and improving deliverability to China. SolutionIf you are looking for general recommendations around delivering to China, here are some resources both from our Community and external sources.Navigating email delivery into ChinaGolden Shield Project overvie...

IssueSearch engines index all pages, but you want to exclude some pages from the index and allow others. SolutionTo prevent most search engine web crawlers from indexing a page on your site, place the following meta tag into the section of your page (copy the bolded print): To prevent only Google...

IssueYou want to set up a DKIM key on one of your domains or subdomains, but another service has a DKIM key already set up on the selector/domain combo. SolutionBeginning October 2023, Marketo has upgraded it's DKIM feature to allow for a Custom Selector for DKIM Keys. Most Users will be able to uti...

IssueMarketo Forms embedded on non-Marketo web page do not show up when using Firefox private browsing. SolutionMarketo forms and Munchkin tracking are inserted into non-Marketo pages via Javascript. If the browser privacy settings block the script from executing, Marketo forms and tracking will no...

IssueThere is a noticeable delay between when campaign is run and affected person records are updated and activity records are written to. SolutionCheck the Campaign Queue. If the affected campaign is backlogged in the queue, the only resolution is to wait for higher priority jobs to clear. To ch...

IssueAfter setting up SSL on a Marketo instance, some landing pages give a mixed content security warning. SolutionThis is usually caused by elements on the page that use "http" rather than "https" in the resource URL. To find the element, do the following:Open the landing page in the browserRight ...

IssueAfter clicking on a link within a sent email, link gets a 404 redirect error instead of going to the expected landing page. However when clicking to that link within the Marketo Email Editor it goes to the expected landing page without error. SolutionThis happens when the tracking link domain ...