KCS_Integration

IssueYou are pulling the folder ID from the UI, but it is not working in your API calls. SolutionRetrieve the Folder ID from an API query call (GET Folder byName), and use the ID given from that call to make additional calls.

IssueYou have scheduled programs in your default program, but when you switch to schedule view, the calendar appears empty. SolutionClick the "Overlay" button in the lower right hand corner to toggle the overlay on and off. With the overlay on, you will see your scheduled programs, which will not...

IssueChoices are skipped in flow steps on campaigns triggered by new person creation when they are based on system managed fields such as Inferred State Region.. SolutionInferred Fields and other system managed fields my take a while to populate. When this happens, they won't have the necessary val...

IssueUsers for your Marketo instance are unable to log into the instance. SolutionCheck your landing page URLs and email links. If these are also unavailable, your Marketo instance may have been shut off. Marketo Support can confirm whether your instance has been deactivated, but are not able to rea...

IssueYou would like to reposition the submit button for your Marketo form SolutionWhen editing a Marketo Form, the initial section with the fields displayed will have the submit button at the bottom.You are able to click and drag the button to reposition where you wish the button to be.

IssueYou would like an links in an email to be tracked, but need to eliminate the tracking URL parameter on the tracked links. SolutionIn the Email Editor, you can uncheck "include mkt_tok" in the Edit Link box.Adding a class "mktNoTok" to any Anchor Tag will allow you to keep the Link Tracking, but...

IssueYour scheduled send with 'Send Recipient Time Zone' sent early. SolutionWhen 'Send in Recipient Time Zone' is enabled for a send, our system will start the construction of the emails for the program based on the earliest send time. The remaining emails will be held by our server until the des...

IssueYou created lists in SFDC and Marketo with identical filters/constraints for a field on the Opportunity Object, but the Marketo list is returning many more leads than the SFDC list. SolutionThe issue is due to Marketo field string values not being case-sensitive. Salesforce is case-sensitive, ...

IssueIssue DescriptionYou may see this warning message on your website, "The SSL certificate used to load resources from https://munchkin.marketo.net will be distrusted in M70. Once distrusted, users will be prevented from loading these resources. See https://g.co/chrome/symantecpkicerts for more in...

IssueYou are experiencing slow processing of campaigns, smart lists, and reports. SolutionThere are three key components that can slow down an instance:Number of trigger campaigns: Trigger campaigns are always on, always listening. If there are 50 campaigns triggering at the same time, all the 50...