KCS_Integration

KCS_Integration

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Date Last Visited
‎08-20-2020 10:38 AM
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Joined the community 09-10-2017
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  • Error Approving Email - Token Key Not Found

    IssueYou're receiving an error that states 'Not Allowed - Error approving - {{token-name}} : Token key not found' when trying to approve an email asset. SolutionCheck that token syntax is correctly inserted with no missing left or right 'curly' brackets '{{' '}}'Check that the field name of the tok...

    Documents
    3484 0 0
  • Webex Attendance Doesn't Match Marketo Attended List

    IssueDiscrepancy between Marketo webinar atttendance and webinar provider attendence report SolutionCompare Webex report with Marketo Program members list to determine which leads are involved.Check to see if the leads involved have the same email address but used different names to register/attend....

    Documents
    1610 0 0
  • Webinar Integration Gives Invalid Username or Password Error When Usin...

    IssueWebinar integration is giving an error "Invalid Username or Password" during setup, even though the username and password are correct. The webinar provider uses your Single Sign-On (SSO) provider for login. SolutionMarketo is not able to access the SSO provider and will not be able to log int...

    Documents
    1113 0 0
  • Champion Challenger Test in Engagement Programs

    IssueAttempting to use Champion/Challenger tests in nested programs within engagement programs fails to run test. SolutionChampion/Challenger email tests must be inserted directly within the email stream as an asset. The testing functionality is based on being triggered which is the process of a str...

    Documents
    2645 1 0
  • Manual Lead Exporting Limitations

    IssueYou are trying to export a list of leads from Marketo, some of the records on the list are not being exported. SolutionThere is a limit when exporting records from Marketo, and it's a file size limit. You are only able to export a certain amount of data.The amount of data being exported is depe...

    Documents
    5599 0 5
  • SFDC Sync Error - Salesforce setCredential failed with code: {LOGIN_DU...

    IssueYou receive a notification that the Marketo/SFDC sync has failed due to " Invalid username, password, security token; or user locked out." On the Salesforce side, you see the error "Salesforce setCredential failed with code: {LOGIN_DURING_RESTRICTED_DOMAIN} and message: {cannot log in from curr...

    Documents
    4550 1 0
  • Cloned Email Showing New Content But Sending Old Content

    IssueWhen you send an email that was cloned from a previous campaign and updated, the sent email shows the old content rather than the new content. SolutionThis can be caused by Dynamic Content in the email. If you clone an email with Dynamic Content but only update the default content, then the ol...

    Documents
    1586 0 0
  • Unable to Abort a Triggered Campaign in Progress

    IssueYou are unable to abort a triggered Smart Campaign currently in progress. SolutionThe "Abort Campaign" function only works for batch campaigns. To stop leads from going through the flow of a triggered campaign, do the following: Deactivate the trigger campaign in the Schedule tab. This will pr...

    Documents
    2918 2 1
  • Some Salesforce Fields on Contact, or Account Object Not Syncing to Ma...

    IssueYou have a field on the Contact, or Account object that is visible to the Marketo Sync user, but updates to that field are not being passed to the record in Marketo. The field is not a lookup or formula field, and the matching field on the Lead object does sync. SolutionIssue ResolutionCertai...

    Documents
    3072 0 2
  • Engagement Program Has No Engagement Score

    IssueThe Engagement Program has no engagement score more than 72 hours after the Engagement Program cast. SolutionFirst, make sure that is has been more than 72 hours since the Engagement Program cast, since it takes some time for the engagement score to update.If you are using child programs in th...

    Documents
    2033 0 0
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Public Statistics
Date Registered ‎10-09-2017 10:24 AM
Date Last Visited ‎08-20-2020 10:38 AM
Total Messages Posted 914
Likes Received 77