Issue
You have a field on the Contact, or Account object that is visible to the Marketo Sync user, but updates to that field are not being passed to the record in Marketo. The field is not a lookup or formula field, and the matching field on the Lead object does sync.
Solution
Issue Resolution
Certain fields in Salesforce are ignored by the Marketo/SFDC sync. Ignored fields are listed by object below.
ALL:
- CreatedById
- LastActivityDate
- LastModifiedDate
- LastModifiedById
- MasterRecordId
- SystemModstamp
ACCOUNT:
- Fax
- Ownership
- Rating
- ShippingCity
- ShippingCountry
- ShippingPostalCode
- ShippingState
- ShippingStreet
- TickerSymbol
CONTACT:
- Name
- AssistantName
- AssistantPhone
- HomePhone
- LastCURequestDate
- LastCUUpdateDate
- MailingCity
- MailingCountry
- MailingPostalCode
- MailingState
- MailingStreet
- OtherCity
- OtherCountry
- OtherPhone
- OtherPostalCode
- OtherState
- OtherStreet
- ReportsToId
Who This Solution Applies To
Customers with Salesforce integrations
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