IssueReporting options available for Text-Only emails.
SolutionThere is no available reporting to determine the performance of Text-Only emails. When an email is sent from Marketo...
IssueEmail Starter Templates render differently on different email clients.
SolutionThe Marketo Starter Templates are meant to be used as examples. It would not be possible to cre...
IssueThe GoToWebinar service in Admin > Launchpoint shows a Failed API Error - API Error: ERROR -> HTTP Code = '403'
SolutionThis error occurs due to an issue with the credentials...
IssueMarketo records are failing to delete.
SolutionFor Marketo records that are synced with Salesforce, if the Delete from CRM is True in the delete process, and the deletion fai...
IssueYou are using choices within flow steps with parameters such as "Member of Program" and the lead is qualifying for the choice when they are not part of the program.
SolutionW...
IssueCan Marketo provide SSL pages using Reverse-Proxy, Wild-Card, or Self-Signed Certificates?
SolutionMarketo does not support any SSL setup outside of our standard practice...
IssueRevenue Cycle Explorer Data is not accurate comparing to Smart lists or other areas of Marketo.
SolutionThe data inside of Revenue Cycle Explorer (RCE) can be different from ...
IssueA recent Smart Campaign or Email Program sent Person records in Marketo more emails than should be allowed based on settings in Communication Limit Settings in the Admin area ...
IssueYou want to use a Marketo Form in an email.
SolutionForms cannot be used in email. Forms rely on using scripts to be able to pull and send data, but email clients will usuall...
IssueYou see a record in the database has something similar to the following Email Suspended Cause:
"554- Your access to this mail system has been rejected due to the sending MTA'...