KCS_Integration

IssueReporting options available for Text-Only emails. SolutionThere is no available reporting to determine the performance of Text-Only emails. When an email is sent from Marketo, both the HTML and Text-Only versions are sent, and the receiving server chooses the one to hand off. Marketo uses a sin...

IssueEmail Starter Templates render differently on different email clients. SolutionThe Marketo Starter Templates are meant to be used as examples. It would not be possible to create a 1-size-fits-all template that works for all email clients. The Starter Templates are provided for a starting place...

IssueThe GoToWebinar service in Admin > Launchpoint shows a Failed API Error - API Error: ERROR -> HTTP Code = '403' SolutionThis error occurs due to an issue with the credentials Marketo uses to access the GoToWebinar service. To fix this, you would need to re-login to the GoToWebinar service under...

IssueMarketo records are failing to delete. SolutionFor Marketo records that are synced with Salesforce, if the Delete from CRM is True in the delete process, and the deletion fails in SFDC, then the Marketo record will fail to delete because the entire requested action cannot be completed. (action...

IssueYou are using choices within flow steps with parameters such as "Member of Program" and the lead is qualifying for the choice when they are not part of the program. SolutionWhen using a flow step for a campaign, you have the option of adding "choices" to the flow step so different leads can hav...

IssueCan Marketo provide SSL pages using Reverse-Proxy, Wild-Card, or Self-Signed Certificates? SolutionMarketo does not support any SSL setup outside of our standard practices.New SSL process outlined here: Setting Up Secured Domains for Landing Pages

IssueRevenue Cycle Explorer Data is not accurate comparing to Smart lists or other areas of Marketo. SolutionThe data inside of Revenue Cycle Explorer (RCE) can be different from Marketo and can raise concern. However there is a couple reasons the data may not match 100%! The data date range is wit...

IssueA recent Smart Campaign or Email Program sent Person records in Marketo more emails than should be allowed based on settings in Communication Limit Settings in the Admin area of Marketo. SolutionThis is commonly caused by one of three things:The emails that sent after the communication limit wa...

IssueYou want to use a Marketo Form in an email. SolutionForms cannot be used in email. Forms rely on using scripts to be able to pull and send data, but email clients will usually scrub or prevent the execution of scripting languages such as Javascript for security reasons.Note: Including scripts i...

IssueYou see a record in the database has something similar to the following Email Suspended Cause:"554- Your access to this mail system has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means...