KCS_Integration

IssueDo users within a Marketo instance get automatically subscribed to receive emails about upcoming Marketo webinars? SolutionUsers with a login in Marketo are not automatically subscribed to receive emails about upcoming Marketo webinars.The users would need to subscribe to the communications by ...

IssueLead was created but does not appear in the expected Workspace in the Lead Database. SolutionCheck if there are any assignment rules that the lead may have qualified for a lead partition associated to another Workspace (e.g. Workspace B) https://docs.marketo.com/display/public/DOCS/Assigning+P...

IssueAn Email Performance Report in Marketo was exported and opened in Microsoft Excel and the email open percentage and average click percentage is calculated using the AVERAGE function in Microsoft Excel. There is a difference in the average total calculated using the AVERAGE function in Microsoft...

IssueThe deep link in a Marketo email does not redirect to the designated App. SolutionBy design in Marketo, when tracking is enabled for a link, the link will be wrapped with a tracking link like 'http://test.website.com/[unique sequence of characters]'. So when a tracked link is clicked, the link...

IssueError when linking/re-authorizing Marketo Launchpoint service with Google AdWords: "Oops.. Something went wrong, please contact Marketo Support" SolutionBefore attempting to create the Launchpoint service for Google Adwords again, the Marketo App in the Google account must first be uninstalled ...

IssueIssue DescriptionA field cannot be hidden, renamed, remapped, or merged into another field while it is being used by any assets in the system - where do you find what is using that field? SolutionIssue Resolution Go to the Admin section in MarketoClick on Field Management in the left sidebarLo...

IssueWould a requested campaign via API show in activity log if filtered? Ex: You request a campaign, and the lead does not qualify due to a filter. Will the activity log show the request occurring? SolutionYes, the request will show no matter if the lead runs through the flow or not. The request ...

IssueGoogle Adwords gives the error message " This Google AdWords account is already connected to Marketo and can only be used once. Revoke access in your Google account settings and try again." Solution1. Click on the Gear Menu in Adwords and Click on "Account Access" tab under account settings. 2....

IssueBest practices for trigger campaigns. EnvironmentThis applies to all Marketo users who are utilizing trigger campaigns in their marketing activities. SolutionMarketo's trigger campaigns are designed to monitor every relevant activity, even if it doesn't immediately meet certain constraints or f...

IssueWhat is the difference between Program Status Vs. Person Status? SolutionPerson Status is an attribute on a record and is an over all status for the record. An example would be a lead that has MQL or Marketing Qualified status.Program Status is the status a lead is in within a program. An examp...