KCS_Integration

IssueIs there a way to change the order of tags values, to chose the default values that display when you create a new program? SolutionIssue ResolutionTags are sorted in alphabetical order, so the default always ends up being the first alphabetical choice. So for a workaround to make a 'default', y...

IssueWhat is the shortest wait step time duration value that can be used in wait step? SolutionWait times can be set to days, hours, minutes, or seconds. Just type in "30 seconds" or "1 minute" etc.

IssueYou are re-branding your domain and would like to know if it is possible to transfer cookies from one domain to another. SolutionWhile there are general approaches to sharing cookies across domains, this is outside the scope of Marketo Support. Included below are some non-Marketo resources on...

IssueWhen right clicking an image in an email to enable Content AI, the option is greyed out when following: https://docs.marketo.com/display/public/DOCS/Enable+Content-AI+in+Emails SolutionThe image element in your email is likely defined as an element. Content AI requires the ability to add a c...

IssueHow and where to locate Salesforce ORG ID. SolutionChoose one of the following options to find your Org ID:Improved Setup User Interface (Enabled) 1. Select Setup | Company Profile | Company Information.2. In the "Organization Detail" section, your Organization ID is listed in the "Salesforce.c...

IssueWhen adding a checkbox field to the form, usually it appears after the field label. Here is how to swap the check box to the left and label to the right. SolutionCheckbox position can be changed by following the below steps:Insert the checkbox field into the formDelete the text in the field lab...

IssueThe Facebook Lead Ads forms are not showing up in Marketo within filters/triggers. SolutionIf the Facebook Lead Ads form is not showing up in Smart List filters/triggers, check the following:1. The user needs to be an admin on the Facebook account. 2. The user needs to have page admin access on...

IssueYou want to see how many of your customers are viewing your emails in preview or without downloading images. SolutionMarketo tracks email opens by embedding a single pixel image in tracked emails. When the image is downloaded, Marketo tracks the open activity, but people who do not download th...

IssueHow to change or edit the Display Name of a Launchpoint service. SolutionTo change the installed service name, follow the below steps:1. Go to Admin > Launchpoint2. Select the service Under Installed services.3. Go to Service Actions and click on "Edit Service"4. Enter the name you would like t...

IssueYou receive the following error:"Ouch! 500 ErrorSomething went wrong.We monitor this sort of thing, but if you are an authorized support contact, you should create a support ticket." SolutionThis can happen because of temporary network issues. Try out the following troubleshooting steps.1. C...