KCS_Integration

IssueWhen using Email Insights or other email tracking in Marketo, the device metrics do not always show the proper device that was used to open the email. Marketo tracks opens of ...

IssueNo predictive content loads after embedding the JavaScript code for Rich Media Recommendation: The error: "Cannot read property 'assets' of undefined ", is visible when you i...

IssueIssue DescriptionOccasionally, one leads information may be shown when the form has pre-fill enabled. There are specific circumstances where this is possible, and it is most c...

IssueData in Email Performance Report does not match with data in Email Insights SolutionEmail Insights does not update in real time and can take up to 24 hours to reflect da...

IssueWhen you try to save a report in Revenue Explorer you experience the following error: "Unable to save your file. Please try again or contact your system administrator for assi...

IssueYou need to set up DKIM for deliverability with Marketo, but another system you use already has DKIM set up with the default m1 selector. SolutionYou can create a Support tic...

IssueRunning a Revenue Cycle Explorer report on Opportunities shows programs from long ago are being credited for those Opportunities through Multi-Touch (MT) Attribution measures....

IssueRecent Activities are shown in Lead Activity Log for being added to an SFDC Campaign, however this campaign may have occurred a significant time in the past. SolutionA common...

IssueYou want to prevent Marketo from updating certain fields within Salesforce. SolutionIf you are interested in stopping Marketo from overwriting fields in Salesforce, you could...