KCS_Integration

Issue DescriptionA lead fails to sync to Salesforce with the following error:Failed: FIELD_INTEGRITY_EXCEPTION: There's a problem with this country, even though it may appear correct. Please select a country/territory from the list of valid countries.This error may also occur for state as well as co...

Issue DescriptionUser is unable to delete categories for their templates, regardless if they have Admin status. Issue Resolution Categories cannot be deleted unless the user who created the category deletes it. If user is no longer with the company, then removing the user should also remove the cate...

Issue DescriptionA lead record is deleted on Marketo but available on SFDC. Is it possible to recreate the record on Marketo? Issue Resolution Yes, it is possible to re sync the record from SFDC to Marketo by updating the value of any field for that record on SFDC. By doing so, it will update the ti...

Issue DescriptionYou see a soft bounce on a lead and in the details you see it show System send failure: Reply-To address parse error (value of the address) Issue Resolution Confirm the tokens you are using are for the proper field and that the value for the field is an email address. The parse erro...

Issue DescriptionThe IssueWhen using the Filter 'Member of SFDC Campaign' in the Smart List and checking the people tab to see which records are qualified, this message occurs:Could not evaluate rule 1 (SFDC Campaign 'Campaign Name' not found) Note: it may state could not evaluate rule # - # can be ...

Issue DescriptionAfter you have created an API User with the correct access for making REST API calls to your Marketo instance, you still receive a response with Error 603 Access Denied even when making API calls using an up-to-date access token that you manually created. Issue Resolution The most l...

Issue DescriptionNo data appears in the email performance report (configured for a specific time frame) even though emails have been sent to the leads. Issue Resolution The reason why the leads who were sent the email do not appear in the email performance report configured for a specific time fram...

Issue DescriptionDoes the email address assigned to the API user need to be an email address maintained by an actual person?https://docs.marketo.com/display/public/DOCS/Create+an+API+Only+UserIssue Resolution The email address assigned to an API user does not need to be an existing email address or ...

Issue DescriptionYou are receiving this error from your GoToWebinar Launchpoint Service: API Error: Authentication succeeded, but access to the requested resource is denied.This error can occur either in Launchpoint Tab's Service details in Admin or when trying to Refresh an Event Program and select...

Issue DescriptionThe Get Lead Activities REST API is not returning any activities even though the lead referenced definitely has multiple activities of the type being called. REQUEST:https://[munchkinID].mktorest.com/rest/v1/activities.json?access_token=x&leadIds=123&nextPageToken=ABC&activityTypeId...