KCS_Integration

Issue DescriptionIs there a way to prevent opening a new browser window when a mailto/email address link in an email is clicked? Issue Resolution The reason why the link clicked in an email redirects to a new browser window occurs is because the link is a tracked link. As per design of Marketo track...

Issue DescriptionA lead qualified for a Smart Campaign even though they do not meet the Smart Campaign filter requirementsIssue Resolution At the time the campaign ran, the smart list was configured differently, which made the lead qualify at that time. The smart list of the campaign was then change...

Issue DescriptionThe smart campaign has a last modified date of x, however, it does not have any details of any change on date x in the audit trail. Issue Resolution The smart campaign's last modified date was updated by a campaign change that is currently not recorded in Audit trail (e.g. campaign...

Issue DescriptionCan I use Marketo Sales Insight Outlook plugin with Office 365?Issue Resolution The Marketo Sales Insight Outlook plugin is currently not supported for Office 365 Web Application. The Outlook versions it supports include:Outlook 2000Outlook 2003Outlook 2007Outlook 2010Outlook 2013Ou...

Issue DescriptionHow to view email opens and their time of activity per recipient?Issue Resolution Generally, the date/time stamps on email opens by recipient can be retrieved via the results tab of a smart campaign. If the emails were sent via an email program, go into the Control Panel and click t...

Issue DescriptionA lead was not sent an email by a Smart Campaign Issue Resolution * Check if the lead has reached the daily or weekly communication limit.https://docs.marketo.com/display/public/DOCS/Enable+Communication+Limitshttps://docs.marketo.com/display/public/DOCS/Apply+Communication+Limits+t...

Issue Description"Relative Score" and "Relative Urgency" values are not automatically updating in Marketo and CRM even when scores have changed on records. Issue Resolution Resolve any configuration errors showing in the Sales Insight section of Admin. Configuration errors between Sales Insight and...

Issue DescriptionHow do Revenue Cycle Explorer filters operate? Issue Resolution RCE Filters operate in the following ways:Select from a List (Includes, Excludes) -- This filter type within RCE will let you include or exclude preset valuesMatch a specific string (Contains, Does not Contain) -- This ...

Issue DescriptionAn Email with only emoji in the subject line is displaying "Subject is empty" error and is not approving, or emoji fail to render elsewhere in the email.Issue ResolutionIf the subject line only consists of emoji, consider adding text. The Email Editor was not designed to insert emoj...

Issue DescriptionA recent email send resulted in a number of leads specifically blocked by Communication Limits, as seen within the Results or Lead Activity Log. What are the re-sending options?Issue Resolution The Marketo Application does not offer any automatic re-sending/rescheduling functions wi...