KCS_Integration

Issue DescriptionEmail filtering can prevent the delivery of the invitation email to the Sales Insight Outlook Plug-in, preventing end users from being able to activate the plug-in. Issue Resolution This can be re-mediated by white-listing the trusted IP range from the following document: https://do...

Issue DescriptionWe have a field (Field Label: Account Record Type, Field Name: RecordType, Data Type: Record Type) in SFDC that is visible to Marketo Sync User but it is not syncing the field to Marketo. We are unable to find the specific field in Admin -> Field management. Issue Resolution We do n...

Issue DescriptionAfter running an A/B test, some Lead records appear to have received both Test and Winner. Issue Resolution In an A/B test, the sample size of the audience is sent the variants, and then for the winner: the entire audience minus the test audience is sent the Winning email. So let's...

IssueActivity History in Saleforce shows this message: [Email details are being uploaded from Marketo...please check back later] when emails are sent out from the Marketo Outlook Plugin. SolutionThis message is created because of insufficient privileges for the Marketo sync user inside of SFDC. Th...

Issue DescriptionYou are testing a new Trigger campaign, and your test records are meeting the Filters, but the campaign is still not triggering from the testing. Issue ResolutionA likely reason that Marketo records do not process through Trigger Campaigns (with >1 Filters) when the record is perfo...

Issue DescriptionThe "View In Browser" link gives an error "Customer does not belong to any POD" when clicked in the Email Preview or in exported email HTML.Issue Resolution When you Preview an Email you are viewing the layout of the email, but system tokens will not function. This is also true of e...

Issue DescriptionThe lead's activity log shows that the 'Sync Person to SFDC' flow step failed because of the following message: "Failed: INVALID_CROSS_REFERENCE_KEY: Record Type ID: this ID value isn't valid for the user:" Issue Resolution The issue is the SFDC ID value populated in the "Record T...