KCS_Integration

Issue DescriptionWhen I add variables to my email template assets, the value assigned to that variable is not showing in the text-only version of the email even though it shows in the HTML version.Issue Resolution Email 2.0 variables do not pass the defined values for variables through to the text-o...

Issue DescriptionWhen you copy the URL for an Image asset in Design Studio and put it in your email or Landing Page, the image won't load. Other images with the same dimensions work. Issue Resolution The issue may be that there is a space in the URL. When you replace that space with a %20, the image...

Issue DescriptionYou are utilizing Forms on Marketo Landing Pages, and want to run reporting on these forms. Issue Resolution Currently the only asset reporting Marketo has is Email, and a little bit of Landing Page reporting. We would not have this ability to report on Forms. One option would be to...

Issue DescriptionMarketo can now trigger off of changes to Marketo custom objects - https://docs.marketo.com/display/public/DOCS/Trigger+Off+Custom+Object+Changes - but that functionality doesn't work for Salesforce custom objects.Issue Resolution A workaround that can allow for this to happen is to...

Issue DescriptionEven though the report and smart list may be looking at exactly the same thing (e.g. an email sent to a specific group on a specific day), many times the numbers in the report do not match the results of the smart list.Issue Resolution Reports in Marketo like the Email Performance R...

Issue DescriptionWhen there is a change to a field in your CRM that is mapped to a Marketo score type field, the next time the sync processes the change will be reverted and there will be a "Sync Person Updates" activity logged showing that the original value got pushed back from Marketo to the CRM....

Issue DescriptionWhen we try to drag and drop elements (form, rectangle, etc) into a free-form landing page, nothing happens.Issue Resolution If the free-form template is not mobile compatible, you may experience this issue.Please make the template mobile compatible to fix it.Refer this article to m...

Issue DescriptionWhen a piece of predictive content is approved the following error appears: "Action failed. Please contact support. Error code:24 Error message: Invalid email title Error message: internal error, reported to support" Issue Resolution Change the title of the content to less than 48 c...

Issue DescriptionCan a Default program in a nurture stream be changed to the Nurture Channel for reporting purposes?Issue Resolution Program Channels can only be applied to one type of Program. Nurture Channel will only be usable on a Engagement type program. You can however have multiple channels a...

Issue DescriptionYou are sending password reset links, but not receiving those emails, or you are trying to login with what you thought was the correct login without having success. Issue Resolution By default, the Marketo login is an email address. If you needed to reset password for a User, you e...