KCS_Integration

Issue DescriptionYou have a wait step that is behaving erratically, and holding people for erratic or undefined periods of time Issue Resolution Check to make sure that the unit of time is not misspelled. A wait step with Minute spelled "mintue" or Hour spelled "Huor" won't validate the spelling or ...

Issue DescriptionIn Notifications, you may encounter a Web Services Error message that contains details as below along with the Error Code and Count (i.e. number of times the error occurred). For example:The Web Services encountered the following error.Error Code Count609 1Issue Resolution Mo...

Issue DescriptionClicking on a link in a Marketo e-mail that re-directs to a non-Marketo webpage destination does not open the page.Issue Resolution Complete the troubleshooting step below. If they do not resolve the issue, include the results in a Marketo Support Ticket.Check the CNAME is correctly...

Issue DescriptionWhat is mktoReferrer? Is this a field in Marketo? Issue Resolution The mktoReferrer is displayed in the lead activity log for form submission or visit webpage. This is otherwise known as the Referrer URL, which is the URL that hosted the entry source, the page that led them to visit...

Issue DescriptionIs it possible to add Lead partition/Workspace information in a custom Revenue Explorer reporting? Issue ResolutionRCE does not have the ability to segment reports by Lead Partition or Workspace. One possible workaround for leads is to create a custom field on a lead's record and p...

Issue DescriptionYou are having issues with Single Sign On and Support requests for you to provide the SAML Response. How can you find this information?Issue Resolution There are multiple ways to capture a SAML Response, but the easiest one is by using SAML Tracer (https://addons.mozilla.org/en-US/f...

Issue DescriptionHow to disable the Marketo tracking token without disabling link tracking. Issue Resolution Within the tag, you can add a specific class: class="mktNoTok" and this will disable the tracking token, and yet still allow the clicks to be tracked within the email. If you are proficient with HTML, you may be able to enter this unique class within the header, or other areas of the HTML doc. You can also disable this through the UI on a per-link basis. Instructions: hereIs this article helpful ?YesNo

Issue DescriptionCan Email Insights Quickcharts be shared across users within Email Insights?Issue Resolution At this time Email Insights saved Quickcharts are user-specific and cannot be shared or viewed by other users. You can share the quick chart with anyone by downloading the chart as a PowerPo...

Issue DescriptionAdded yourself to the Send Alert To portion of the List Import process and continue to receive unwanted Alert Emails every time a list is imported.Issue Resolution During the next List Import process to the problem Static List in Marketo, you'll want to select the Edit Send Notifica...

Issue DescriptionWhen examining a lead's activity log, you notice a Sync Error which reads "CANNOT_EXECUTE_FLOW_TRIGGER: The record couldn’t be saved because it failed to trigger a flow. A flow trigger failed to execute the flow with version ID ______________. Flow error messages: An unhandled fault...