KCS_Integration

Issue DescriptionHow to select specific campaign or program emails for your Email Link Performance report. Issue Resolution Email Link Performance report can customized according to specific campaign or a program. In the report Setup tab, you can change the selected emails to the entire campaign fol...

Issue DescriptionIn the report subscription, there is a link to the person in Marketo. Likewise, is it possible to add SFDC links for contacts/leads to report subscriptions?Issue Resolution Currently, there is no option to include the link to the person in CRM in the report subscriptions.

Issue DescriptionREST API call, Get Lead Activities, is returning 603 error Issue Resolution Error 603 refers to 'access denied' where authentication is successful but the user doesn’t have sufficient permission to call this API. Additional permissions may need to be assigned to the user role. http:...

Issue DescriptionAfter syncing a Dynamics Custom Entity to create it in Marketo, not all constraints appear as options when setting up filters for the custom entity in a Smart list.Issue Resolution When a custom entity is added after the initial sync, it may not end up with a direct relationship in ...

Issue DescriptionAdditional domains or subdomains need to be configured for Web Personalization (RTP)Issue Resolution If you want to add a new domain, check your subscription or contract to see how many additional domains are included. Your Customer Success Manager should be able to provide this inf...

Issue Description You want to measure who clicks a specific link that uses a query string from a landing page, but when you try to use this logic in a smart campaign or smart list, it tells you the URL can’t be found, even though you can see the URL embedded on the landing page. Issue Resolution I...

Issue DescriptionThe Results tab of a Smart Campaign with a filter for 'Send Email' is has more entries than the Send Email count on the Email Performance Report. Issue Resolution Page through the results as some Send Email activities will be 'Skipped Lead/Person already used up Daily/Weekly communi...

Issue DescriptionHow to edit the page title (shown on a web browser tab) of an email when viewed as a web page.Issue Resolution The web page title of an email can be modified by editing the HTML of the email. For instance, entering the title tag in the header will make this change: https...

Issue DescriptionWhy does some emails do not appear as an 'Email Filter' option in an Email/Email Link Performance Report?https://docs.marketo.com/display/public/DOCS/Filter+Assets+in+an+Email+Report Issue Resolution The reason why some emails do not appear as an 'Email Filter' option in an Email/Em...

Issue DescriptionAre smart list filters that accept text values case-sensitive (e.g. First Name, Last Name)? Issue Resolution Smart list filters are NOT case-sensitive. For example:If you use the smart list filter 'First Name is John', it will return leads with First Name 'John' or 'john' with a low...