KCS_Integration

Issue DescriptionURLs generated by a Velocity script token are not tracking when a person clicks on the link in an emailIssue Resolution Velocity scripting enforces strict formatting of links in order for them to be tracked:http:// or https:// must be included in the URL. If using a variable, the h...

Issue DescriptionWe have a custom landing page template and we were able to see that landing page is not rendering perfectly on the editor but works as expected when published. How can I troubleshoot on this issue?Issue Resolution As you are facing the issue on a custom template, we suggest you to ...

Issue DescriptionYou need to revert a data value change for a field on multiple leads.Issue ResolutionThere is no way through the UI to "undo" a data value change (unless it was a boolean field, in which case there are only two possible values.) You can certainly use a Smart List to identify whose ...

Issue DescriptionLead fails sync to SFDC with the error INVALID_OR_NULL_FOR_RESTRICTED_PICKLIST: bad value for restricted pick list fieldIssue Resolution This happens when the Marketo field has a value that is not available in the list of accepted values on SFDC. We suggest that you check with your ...

Issue DescriptionYou want to set a field such as "Country" to be required on a list import. Issue Resolution You cannot require a field to be included on a list import. To see any leads imported recently with blank values you can setup a smart list with a subscriptionFilters -- Lead was created Sour...

Issue DescriptionEmails with valid email address get soft bounced with this error: Local address contains control or whitespace Issue Resolution This error means that the email has a space somewhere in the the From email address or there was a comma or extra character in the From line. The email s...

Issue DescriptionIssue in delivering Marketo Email (especially for mimecast users). Email get bounced with Error: 550 Rejected by header based Anti-Spoofing policyIssue Resolution This error can happen if:You have not properly white listed the Marketo IPsYou have an ssue with DKIM/SPF set up and con...

Issue DescriptionCalls made to the REST API return response code 611 "System Error".Issue Resolution Submit a Customer Support ticket with the following informationThe full body of the REST API call including the endpoint being calledThe full body of the REST API responseThe date and time that the c...

Issue DescriptionHow is syndication ID set up while setting up a referral offerIssue Resolution For a referrer to be given credit they must have a Marketo Syndication ID assigned. This can be done manually (directly on the lead record) or via the social campaigns' Offer Details > Fulfillment Goal > ...

Issue DescriptionYou come across a few leads who failed to sync to SFDC and would like to have the list of leads who faced the same issue. Issue Resolution Unfortunately Marketo doesn't have a specific type of filter to leads who failed to sync to SFDC. However if they are new leads who haven’t sync...