KCS_Integration

Issue DescriptionWhat happens when you enable "Send all Tout emails in my team through this server connection" within the SMTP Server settings on ToutApp.comIssue Resolution When you select "Send all Tout emails in my team through this server connection" within the Tout admin panel, this will provid...

Issue DescriptionWhen sending an email through the ToutApp Panel within Salesforce, what email server is used?Issue Resolution The Salesforce plugin will utilize the settings for your ToutApp.com sends. In ToutApp.com you can choose to send via the ToutApp Servers or via your company's outgoing emai...

Issue DescriptionChange Lead Owner reason shows "Synched from salesforce.com - fixup Lead Owner."Issue Resolution The "synched from salesforce.com fixup lead owner" activity means the lead owner was switched within SFDC, often times through auto-assignment rules.The phrase "fixup Lead Owner" is what...

Issue DescriptionThere is a discrepancy for certain emails between Email Insights and Email Performance Report. The data (e.g. sent, delivered, opened and clicked) are significantly lower in Email Insights for the emails as compared to the Email Performance Report for the same emails.Issue Resolutio...

Issue DescriptionLeads would be qualifying for a Smart List filter that was set up to only qualify those leads that had a date "on or before mm/dd/yy", leads that have null would also qualify for this filter when they should not. Issue Resolution When the field is left as null, by default Null value...

Issue DescriptionA sent email bounced with reason "550 [internal] [oob] The recipient is invalid" but you are sure the email address is validIssue Resolution Regarding the "550 [internal] [oob] The recipient is invalid" these are bounces, but the informative part here is the "oob" piece of the messa...

Issue Description Email Link Performance report on the same email shows more clicks compared to clicks in the Email Performance Report.Issue Resolution Email Performance Report clicks shows the total number of leads who has clicked any link in that email. This count is independent of any links and h...

Issue DescriptionThe error type "The remote server's SSL certificate or SSH fingerprint was rejected" occurs when the SSL certificate is being used on the main domain and not Sub-domains. Issue Resolution Check the URL in Admin > WebhooksClick on the webhook in the right corner. For example, if the...

Issue DescriptionThe call Webhook flow is successful but the Marketo field mapped is not updated. Issue Resolution Marketo can translate data received by a Webhook to a lead field. If the fields are not getting updated:Check if the Response types are JSON or XML. The correct response type must be se...

Issue DescriptionGetting the following error when trying to push leads to Salesforce as members of an SFDC Campaign. Failed: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY: RHX_PRO_NQ.RHX_PRO_CampaignMember: execution of AfterInsert caused by: System.QueryException Issue Resolution This error is generated ...