SanfordWhiteman

We talk a lot about race conditions in the Marketo community, and I love reminding folks certain operations aren’t guaranteed to complete in flow step order.[1] Unfortunately, users tend to overcorrect, forgetting Marketo does guarantee order in many cases, just not all sensitive cases! This came u...

The longstanding “Token is already in use and cannot be deleted” bug is the subject of several frustrated Nation threads. Worse, no one is 100% sure when an overridden {{my.token}} becomes non-deleteable. (Some say it’s only non-deletable when it’s inside a

Popping up different Dynamic Chat dialogues for known SFDC Contacts vs. SFDC Leads is a basic ask. It’s a smidge trickier than you might expect, though, for 2 reasons: (1) you can’t sync SFDC Type from Marketo to the DC database(2) you can’t sync SFDC Is Deleted, another key component Don’t worry, i...

The Forms 2.0 lightbox() method is fully functional, but commonly misused.[1] I’ve had a post in my drafts for ages — “Tips for a smoother lightbox() experience” — but in the meantime lightbox() has become unnecessary because all modern browsers support

Violating the old Never Rewrite From Scratch rule (which, let’s be honest, is sporadically enforced) Microsoft created New Outlook in 2023. So far, it’s been a rocky rollout, with scant rewards for end users and mixed results for MOps. On the bright side, email designers like the new rendering engin...

A user had buggy 3rd-party JS causing forms to be submitted 2x. Unable to find the root cause in their stack of plugins, they tried a desperate fix: add an onSubmit() listener and stop submission if the listener runs a second time. Like so:MktoForms2.whenReady(function(readyForm){ let stopFutureSu...

As you read on, you might think I’ve contrived a situation with an infinitesimal chance of happening in real life, just for the love of blogging. But this just happened to a user who posted on the Nation! So here’s the weirdest Marketo Forms factoid you may ever learn: if the 20th field added to a f...

You see a series of Unsubscribe Email activities, roughly 5 minutes apart, covering more or less all the emails someone received: Each one’s Details show they used the List-Unsubscribe header: Turns out that’s standard behavior of the newish Manage Subscriptions feature in consumer Gmail. When you g...

Feels weird to be writing about this at such a late date, but there’s misinformation going around, perhaps AI-influenced. The spur for this post was the erroneous claim that Marketo Forms 2.0 uses REST API names as Form Field names. That is, if the REST API name is email the corresponding form field...