I've gone through this doc https://nation.marketo.com/message/207605-how-to-integrate-zoom-with-marketo and have successfully set up the integration between Marketo and Zoom to pass registrant and attendee information back and forth. I'm now trying to figure out how to pass Q&A and poll responses back to Marketo after the webinar ends. I didn't see a field mapping process anywhere in the documentation or in any of the other discussions I've found. I thought maybe that's what the Marketo custom object was for (which includes fields for Q&A and poll), but then I read this:  If you aren't going to use Zoom registration pages, and are also planning on just letting Zoom send the confirmation and reminder emails, then you don't need to create the custom object "ZoomWebinarOtherInfo" or any of the fields therein. So if I understand, since we're using our own page and not using Marketo confirmations and reminders, I don't need the custom object at all. So it seems like the custom object has nothing to do with feeding Q&A and poll data back to Marketo...? (I think I just don't understand what the role of the custom object is with Zoom webinars.) How does Zoom know which Marketo fields to sync that info to? I've seen similar conversations on the Community regarding other webinar providers, and I'm wondering if there's just not a good way to automate this yet? Is everyone doing a list import for this data? Thanks! ... View more

With the recent change the end of last month to how form pre-fill operates--namely that pre-fill only works if someone comes to a form from the tracking link of an email--I'm told that this doesn't affect progressive profiling functionality. I know progressive profiling doesn't need pre-fill to work, but isn't pre-fill a huge part of improving the user experience when it comes to prog prof? If someone completes a form with 5 fields, and they return to your website the next day (not as the result of an email), yes prog prof will "work", in the sense that new fields will now be added to the end of the form, but won't it now just show 6 or 7 blank fields, including the ones they filled yesterday? Isn't this making the user experience worse? Am I misunderstanding? ... View more

Hi All, If you or someone you know is wanting to find a great position using and growing in Marketo at a great company, here's your chance: Instructure - Marketing Automation Specialist. Instructure has awesome perks and benefits, competitive salary, stock equity, flexible work schedules, and a culture of learning and career development. Our Marketing Automation team is growing, and we're looking for someone with at least a year of experience using Marketo in some capacity. Feel free to apply using the link above, or I'd be happy to answer any questions if you want to reach out to me directly ( jasmith@instructure.com ). Thanks! ... View more

We've had a number of instances (and people keep bringing this complaint up) where invite emails, such as for a webinar, get delivered into the recipient's inbox without any issues, but when they register for the event they don't receive the confirmation email. The two emails are very similar, except the confirmation email is operational (and of course has different text and links). The bounce code is 550, indicating a spam filter block. Has anyone seen this before, and is there anything I can do on my end in Marketo to help with this? ... View more

We've had to disable form-prefill at the admin level, which now doesn't populate the email address on the unsubscribe form. To display the address they are unsubscribing (and since it's probably good practice, anyway), we'd like to include the recipient's Email Address in our system unsubscribe message. However, when I add the token, it doesn't render in the sample email, only showing up as: "This email was sent to {{lead.Email Address}}." (And I did select my lead on the send sample so that it would render any tokens.) I've looked at another instance that does this, and it looks to be set up the same way; but that instance does render the email address token when I send myself a sample. Any ideas why the email address token wouldn't render? Current Unsubscribe HTML: <p style="text-align:center; color:#666666;" class="unsubscribe-centered"><font face="Verdana" size="1">If you wish to unsubscribe from Ivanti, which includes LANDESK, Wavelink, Shavlik, AppSense and Heat, then click here: <a style="color:#548dd4;" href=" http://go.ivanti.com/unsubscribe.html ">Unsubscribe</a><br/> </font></p> New Unsubscribe HTML (that doesn't render the token): <p style="text-align:center; color:#666666;" class="unsubscribe-centered"><font face="Verdana" size="1">This email was sent to {{lead.Email Address}}. If you wish to unsubscribe from Ivanti, which includes LANDESK, Wavelink, Shavlik, AppSense and Heat, then click here: <a style="color:#548dd4;" href=" http://go.ivanti.com/unsubscribe.html ">Unsubscribe</a><br/> </font></p> Current Unsubscribe HTML (from other instance, which does render the token as expected): <p style="text-align: center"><font face="Arial" color="5b5b53" size="1">This email was sent to {{lead.Email Address}}. If you no longer wish to receive these emails you may <a href="%mkt_opt_out_prefix%UnsubscribePage.html?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##">unsubscribe</a> at any time. </font> </p> ... View more

We have an onboarding campaign that sends a series of emails (divided by wait steps) to our net new customers. We use SFDC as our CRM. Those who get onboarded are the contacts who were listed under that opportunity when it closes. The team who oversees customer success wants to make sure that we onboard those contacts who get added to the account (not opportunity) after the opp for the same account has already closed. There is a 30-day window that we want to look at for onboarding any newly added contacts. I started with a trigger of Person Is Created, with Source Type being salesforce.com and SFDC Type being Contact. However, that's just newly created contacts from SFDC, and I've been trying to think of how to filter for only those who belong to accounts that have had an opp close in the past 30 days. Any ideas how to accomplish this? Thanks! ... View more