Jeff_Smith3

I'm trying to get a feel if this is a general issue or just me...   Over the last little while (weeks/months), I've noticed that the platform is slower to react to clicks. For example, when I click on a smart campaign, I have to wait a second or two before I'm able to click on the Smart List or Flow tab. If I go too fast, it will just reload the summary view. This is a relatively recent quirk that I've noticed.   And heaven forbid I make the mistake of clicking away from a smart campaign before the auto-save has finished. That leaves the "saving smart campaign" message up indefinitely, which makes me have to refresh the page (annoying because that collapses all my folders and resets my sidebar width to the default).   When cloning a program or campaign, I used to be able to quickly highlight the name, click on the highlighted portion, and quickly drag it down with my mouse into the new program/campaign name space. It was a really fast, easy shortcut, and when on a cloning spree, this was a time saver. The reaction here has slowed, too, so that now I have to wait and be very particular about my timing, thus removing the advantage with this.   There are lots of little delays like this here and there that seem to have crept in over the last little while. This may sound nitpicky, but the aggregate of everything seeming to be a little slower and a little more...I don't know...quirky...temperamental, is concerning. Is anyone else noticing this trend?  ... View more

The existing discussions on this topic I've seen are several years old, so I wanted to ask again and see what recent advice is out there. What do marketers use to help them with their form validation and data enrichment? I'm looking for something that will help us capture firmographic and demographic data about a lead as it converts on our website. For example, we don't want to ask for State, ZIP Code, or company size on our forms (in order to keep them short), but that information would be nice for routing.   We currently have DiscoverOrg and do utilize their webhook after a lead gets created, but if we can have the lead self-select their correct company upon conversion, that would increase the number of correct matches and useful data. I feel like trying to get that through the webhook after the fact is less effective. I do understand that DiscoverOrg offers FormComplete (maybe from their RainKing acquisition?), which does some interesting stuff with forms; however, that tool requires you buy into their larger database option (including a required pay by credit situation), which has its own downsides and concerns.   I remember Marketo having this exact form functionality previously (although it doesn't seem to anymore...?), and so I looked up ReachForce, which is now owned by Leadspace. This is what I'm evaluating currently, but I'd really like to know if there are any other options out there. ... View more

I've gone through this doc https://nation.marketo.com/message/207605-how-to-integrate-zoom-with-marketo and have successfully set up the integration between Marketo and Zoom to pass registrant and attendee information back and forth. I'm now trying to figure out how to pass Q&A and poll responses back to Marketo after the webinar ends. I didn't see a field mapping process anywhere in the documentation or in any of the other discussions I've found. I thought maybe that's what the Marketo custom object was for (which includes fields for Q&A and poll), but then I read this:  If you aren't going to use Zoom registration pages, and are also planning on just letting Zoom send the confirmation and reminder emails, then you don't need to create the custom object "ZoomWebinarOtherInfo" or any of the fields therein. So if I understand, since we're using our own page and not using Marketo confirmations and reminders, I don't need the custom object at all. So it seems like the custom object has nothing to do with feeding Q&A and poll data back to Marketo...? (I think I just don't understand what the role of the custom object is with Zoom webinars.) How does Zoom know which Marketo fields to sync that info to? I've seen similar conversations on the Community regarding other webinar providers, and I'm wondering if there's just not a good way to automate this yet? Is everyone doing a list import for this data? Thanks! ... View more

With the recent change the end of last month to how form pre-fill operates--namely that pre-fill only works if someone comes to a form from the tracking link of an email--I'm told that this doesn't affect progressive profiling functionality. I know progressive profiling doesn't need pre-fill to work, but isn't pre-fill a huge part of improving the user experience when it comes to prog prof? If someone completes a form with 5 fields, and they return to your website the next day (not as the result of an email), yes prog prof will "work", in the sense that new fields will now be added to the end of the form, but won't it now just show 6 or 7 blank fields, including the ones they filled yesterday? Isn't this making the user experience worse? Am I misunderstanding? ... View more