SFDC Sync Error - Exceeding Permitted Batch Size

Jeff_Smith3
Level 7

SFDC Sync Error - Exceeding Permitted Batch Size

I'm importing event lists into programs that sync to corresponding SFDC campaigns at the program level. However, I'm running into the below sync error with nearly every list that I import that's roughly over 100 records. I'm learning that existing records from the list will sync just fine to the campaign, but any net new records will fail. I then have to disconnect the program from the campaign, run Sync to SFDC actions on the ones that failed, and add them as members of the campaign through a flow step.

 

This is of course not an ideal long-term solution, but I'm being told by our SFDC admins that they can't change the batch size limitations. I've done many list imports over the years for various instances, but I can't recall this happening to the degree (and with the list size) that I'm seeing now. Can someone help me understand why this is happening and what I should tell my SFDC admins in order to help resolve this?

 

Failed: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY: leadMasterTrigger: execution of BeforeInsert caused by: System.HandledException: The number of records to check is greater than the permitted batch size. External entry point Class.LeadTriggerHandler.OnBeforeInsert: line 17, column 1 Trigger.leadMasterTrigger: line 6, column 1