Kenneth_Law

If you have submitted a support case and you feel that the case was improperly handled or that the solution being offered does not meet the communicated Marketo support expectations, then we would welcome the opportunity to look deeper at your specific support engagement and work with you on deliver...

When a user switches to another language in their preferences not everything in Marketo will get translated. Specifically, any object that has an editable name is not automatically translated. Type of TextExampleTranslated?Editable Text ProgramsSeeded ChannelsSeeded Marketing Activities FoldersPro...

What is the Email API? What is the Email API used for? What is Email 2.0? Does the Email API Work on Email 2.0 Assets? Will the Email API Break when Enabling Email Experience 2.0? How Are 1.0 Assets Upgraded to 2.0 Assets? What to Do When an Email Was Accidentally Converted to Email 2.0 format? W...

NOTE: In order to manage authorized support contacts you must be set up as a SUPPORT ADMINISTRATOR on your support entitlement with Marketo. IMPORTANT BEFORE YOU FOLLOW THE STEPS BELOW: Our system is particular about how each User needs to access the Support Portal. Simply going straight to the nat...

Q: When will my account be closed?A: All free and self-serve/standalone accounts will no longer be able to accessible effective April 26, 2019 at 5 pm PT.Q: What are my options if I want to continue?A: If you would like access to a solution with similar functionality, please explore Marketo Sales En...

Hello Marketing Nation!Marketo Support is excited to announce a change that we are deploying on Monday, November 5, 2018. Marketo Support will be launching a brand new customer phone system with a new "Voice of Marketo Support."There will be no changes to how you connect with Marketo Support. All ...

Once you have submitted a support case, our team of Technical Support Engineers will respond to you quickly and with our SLT (Service Level Targets) based on the case priority. When you receive a response, there are two ways you can provide a case reply/update.By EmailEvery case update from our sup...

Hello Marketing Nation! As we promised, the additional features to enhance your Universal ID experience in the Support Portal have been released. 1. Now, the Support Portal will recognize both your authorized support and non-authorized UID Contacts in the Support Portal. 2. You can now change the ...