Kenneth_Law

Kenneth_Law

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Date Last Visited
‎01-29-2020 11:33 AM
Level 10
Joined the community 29-10-2014
Rank Icon Level 10
San Mateo
  • Re: Support Portal - Universal ID Enhancement

    Hello Paul. Thank you for the feedback. I've located your UID contacts and have notified out developers to investigate why you aren't able to see all of your related instances in the drop down. Will message you directly once we have a solution.

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    Blogs
    1716 0 0
  • Support Portal - Universal ID Enhancement

    Greetings Nation! Marketo Support has released a few new features into our Support Portal to better align how the Case Submission and Case Management activities work with Universal ID. 1. Default instance selection When a customer is identified as a Universal ID contact and uses the Support Portal f...

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    Blogs
    3410 0 2
  • Re: SupportFeedback is now MarketoCares

    Amy Connor​ Sorry for such a late response. The marketocares@marketo.com email address is used to issues related to:Problems logging into your new Marketo instanceCommunity login issuesIssues with access or using Marketo SupportProblems with Support Portal/Case ManagementHope that helps

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    Blogs
    1505 0 0
  • Authorizing Marketo Support Permission for Remote Access

    To increase the security and privacy of our customer data, Marketo Support has introduced the option for our customers to tell us whether they allow Marketo Support Staff and our authorized representatives to access their instance while troubleshooting support cases. Do note that denying or delaying...

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    Blogs
    3145 1 0
  • SupportFeedback is now MarketoCares

    Marketo Support is excited to announce beginning March 12, 2018 the email address marketocares@marketo.com will be live! This new email address will replace supportfeedback@marketo.com that many of you have used for addressing your general access and Marketo Support needs. During the transition bot...

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    Blogs
    2887 1 3
  • FAQ: Marketo ToutApp’s New Look & Terminology

    We are excited to announce that Marketo ToutApp has a new look! Beginning March 15, 2018 you’ll notice a sleek new color palette and updated terminology across the ToutApp application. While the look has changed, all of your existing ToutApp features and functionality will remain the same.Why am I ...

    Documents
    1818 0 0
  • Why is Marketo ToutApp Purple?

    We are excited to announce an updated theme and re-branding throughout Marketo ToutApp. Starting next week (week of March 5th), you will see a new purple theme in the product and updated text in the UI once you login. Even with this new branding, all of your existing ToutApp features and functionali...

    Documents
    695 0 0
  • Re: How do I shut down the support chat box that shows up in the commu...

    Hi Gerard Donnelly​.Sorry that is still happening. Let us know what page or url you saw the chat box and we correct the campaign code.Thank you.Ken

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    Discussions
    2529 0 2
  • Re: How do I shut down the support chat box that shows up in the commu...

    Hi Dory,We are making some changes to our chat based on some new layout designs and also looking at different and potentially better ways of being able to offer customers a chat option. Obviously, we don't have all the kinks worked out yet. If you can post what page/url you saw that chat box, that...

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    Discussions
    2529 0 0
  • Re: How do I shut down the support chat box that shows up in the commu...

    Hello Grégoire Michel​,Sorry for the inconvenience and the annoyance. I have corrected our chat programming, please let me know if it still appears.

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    Discussions
    3940 1 1

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Public Statistics
Date Registered ‎10-29-2014 11:39 AM
Date Last Visited ‎01-29-2020 11:33 AM
Total Messages Posted 385
Likes Received 489
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