Kenneth_Law

Kenneth_Law

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Offline
Date Last Visited
‎01-29-2020 11:33 AM
Level 10
Joined the community 29-10-2014
Rank Icon Level 10
San Mateo
  • Enhancements in Marketo Support Case Submission

    Hello Wonderful Purple People!We've made some long awaited changes as well as some enhancements that we think will make our case submission form even more productive. This is just the first step for a slew of amazing enhancements that are planned for Marketo Support and the Support Portal in 2018! ...

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    Blogs
    2044 3 1
  • Adding an Attachment

    If you wish to add attachments to your template, go into the Edit Button on the template you wish to add to. Once in the Edit Template screen, click the Attach Files Button above the text editor. Then simply pull in file you wish to add to your template from your computer documents.If you would like...

    Documents
    4000 0 0
  • What is this new "Add to Campaign" button?

    For our customers with Campaigns we have now added the ability to put someone on a campaign from any page.There are three ways you can do it:One person at a timeSend to selected people Send to an entire groupLet's walk through each one!Just hit Add to Campaign instead of Compose to put a single pers...

    Documents
    1063 0 0
  • Why am I not getting Views?

    Our view tracking is done by placing an invisible image inside the body of the email so that when the email is opened and the image is opened, the view is triggered.What this means is that if the person you are contacting doesn't have images enabled on their email account they might not trigger a vi...

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    982 0 0
  • Multiple Emails are Opening at Once in the Live Feed

    Whoops! Some old Tout tracking information may have gotten duplicated into another email. Make sure you have not copy and pasted any information from a Touted email into a new email, a template, or your signature.If you do this, it's going to carry the tracking pixel from the originally sent email i...

    Documents
    833 0 0
  • An Email is getting Viewed more than I would expect

    Whoops! Some old Tout tracking information may have gotten duplicated into another email. Make sure you have not copy and pasted any information from a Touted email into a new email, a template, or your signature. If you do this, it's going to carry the tracking pixel from the originally sent email ...

    Documents
    889 0 0
  • How does View Tracking work?

    We track email opens by placing an invisible image inside the emails you send.If someone responded to your email but ToutApp is not saying it was viewed, then they have not enabled images within their email client. Some tips for getting better tracking stats on your emails:Include an image in your e...

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    963 0 0
  • What is go.toutapp.com?

    You may have noticed that your links are getting changed to go.toutapp.com. This is Tout rerouting your links so that clicks can be tracked.If you would like to personalize what shows up when Tout reroutes your link you can set up custom domain link tracking.

    Documents
    1397 0 0
  • My link isn't working

    I click on my link and it says, "Where am I? You ended up here because you probably clicked on a link in an email. Unfortunately, ToutApp, the analytics service used for emails wasn't able to figure out where to direct you". There may be something wrong with how your link was formatted. If your link...

    Documents
    997 0 0
  • How do I setup custom domain tracking?

    We give you the option to configure custom domain tracking for your links, so that when you hover over a link, it will read “go.yourcompany.com” instead of “go.toutapp.com”.To set this up, you will need your IT administrator to follow the steps listed in the ToutApp settings page.Once you have this ...

    Documents
    1008 0 0

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  • Ignite 10 Ignite 10 Earned on 2.26.24 Earned by 296 people Select to learn more
  • Give Back 10 Give Back 10 Earned on 2.26.24 Earned by 719 people Select to learn more
  • Ignite 3 Ignite 3 Earned on 2.26.24 Earned by 1174 people Select to learn more
  • Give Back 3 Give Back 3 Earned on 2.26.24 Earned by 1977 people Select to learn more
Public Statistics
Date Registered ‎10-29-2014 11:39 AM
Date Last Visited ‎01-29-2020 11:33 AM
Total Messages Posted 385
Likes Received 489
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