Any Marketo Admin who has worked with me has heard me scold them to "Make sure to log it in the changelog!" many times. A changelog is a shared spreadsheet where you log any changes made in Marketo that have a global impact—operational programs and smart campaigns, Admin, global smart lists, and segmentation. The key to a changelog is not just what was changed, but why. You can get the what by looking at Audit Trail. But Audit Trail won't tell you why the change was made, which can the key to understanding your instance in the future. Think of it as a gift from current you to future you (and your team).   Prop Tip: fill out the changelog before you make the change—that way you have to slow down to explain to yourself what you are doing, and you'll make much smarter changes to your instance.   To get you started, below is my changelog template!   P.S. If you find yourself constantly reminding your teammates to fill out the changelog, please feel free to sing The Changelog Song to them, to the tune of "We Are The Champions":   🎶   🎶    🎶    🎶    🎶    🎶    🎶    🎶    🎶 We have a changelog, my friend And we need to use it, to the end We have a changelog Fill out the changelog! No, you can’t skip it Because we need a record ... of the change 🎶   🎶    🎶    🎶    🎶    🎶    🎶    🎶    🎶   ... View more

As a Marketo Admin, you need to be aware of any issues that could be impacting your system—whether it’s just in your company’s instance or in the data center where your instance is hosted. In the blog “ My Marketo Morning Routine ,” I outlined the quick checks I do every morning to make sure my instance is in tip-top shape. In this article, I’ll explain how you can get updates from the Adobe Status Page pushed into a Slack channel, so you and your team can easily monitor the health of your Marketo pod.   As part of the integration of Marketo into the Adobe Experience Cloud platform, the Marketo Status page has been migrated to status.adobe.com , with an option to subscribe to email notifications.  If your company uses Slack, you may want to push those notifications into a Slack channel, which you can easily do with Slack’s Email app.   Step 1: Find Your Pod   First, you’ll want to note which pod your Marketo instance lives on. Log in to Marketo, and look at the letters and numbers directly before “ marketo.com ”—that’s your pod! For example, “ab37” means pod 37 in the Ashburn data center.   Step 2: Create a Slack channel   Next, create a new Slack channel, and invite key stakeholders. We call ours #marketo-status   Step 3: Subscribe to Email Notifications   Create an account on  status.adobe.com . Click “Manage Subscriptions”, then "Edit Subscriptions" and select “Adobe Marketo Engage” under the “Experience Cloud” drop-down. Then select your product, region, and pod. I recommend selecting all “Event Types” so you get all important notifications.   Pro Tip: Create your account with your team’s email alias (e.g. marketing-ops@yourcompany.com ) so that if you leave and your email address is shut down, the notifications will still be sent.   Step 4: Add the Slack Email app   Go to  https://slack.com/services/BSGG8MZCK and click “Add to Slack”. Choose the channel from Step 2  and click “Add Email Integration”.   In the next page, you can get creative. I call mine MarketoStatusBot and used the Marketo logo for its icon.    Copy the email address that the app generated, as you’ll need it in the next step.   Step 5: Create Email Forwarding Rule   This step will vary a bit depending on your email provider. These are the steps I used for Gmail.   Go to Gmail’s forwarding settings , and click the “Add a forwarding address” button. Paste in your Slack email address from the previous step. Gmail will send a confirmation email to the forwarding address, which should show up in your Slack channel. Click the confirmation link in the Slack message.   In Gmail, click “ Filters and Blocked Addresses ” and choose “Create a New Filter” at the bottom. Add message@adobe.com  to the “From” Field, then click “Create Filter”. Check “Forward it To” and choose your Slack email address.   That’s it! Now any email notifications from Adobe Status that you’re subscribed to will show up in Slack.   What other cool things are you doing with Slack or other notifications? ... View more