Jessica_Kao3

Like Devraj said, the cleanest way is to have a separate smart campaign to send out the reminder 1 hour before and you would just need to schedule it. You want to use tokens to minimize what needs to be changed but wait steps can cause all kind of issues because when someone is in the middle of th...

Are the holidays during a spring break so that would cover the whole week or will they all be available on Wednesdays let's say?It's hard to say exactly without seeing all the constraints, but I would use a combination of wait steps must end on a specific day and a series of request campaign flows t...

You might think about storing this data differently. It might make more sense to store the data as a pick list.Customer Type: (Choice)ProspectClientEx-Client

HI Justine,If the open rates are the same then, more people didn't open the Re: email. I have seen this where subject lines can influence action whether you click or not. That is why its important when you do an A/B test to understand what you are declaring a winner or success. It might not be ju...

It would depend on how you have identified all the emails that you want to unsubscribe. If you have a list of email addresses you want to unsubscribe and they are already in your marketo system, you can identify then in a smart list or import them in a static list and perform a single flow action a...

Hi Rachel,When you format your list in excel, format the cell using custom with the following: If a range of cells contains both five-digit and nine-digit postal codes (ZIP Codes), you can apply a custom format that displays both types of ZIP Codes correctly. In the Type box, type [<=99999]00000;000...

I just did some testing on this and wrote about the results. If you want to exclude someone as long as they are part of the program that smart campaign that is nested in the nurture it will work. They will get stuck in the infinite loop if they are not part of the member of that program. If you t...

You can actually mass update using API. It takes a bit of developer work. You can extract the activity logs and write something pull out the correct acquisition date and push it back in. Definitely would take this approach if you have a lot of records to update.

Use one program and send it out from one campaign and use email performance report and smart list columns to separate out the data from early, mid, and late stage. Easy peasy.