Alex_Stanton1

Vivian, also check that you are emailing the email address she uses to unsubscribe. Let's say you are emailing her @domain1.com but she is unsubscribing from @domain2.com - I have seen that happen more than once.

Nathan, there is no out-of-the box report that will tell you that, but if you have set your progression statuses to FILLED OUT FORM or similar, then you could create a program performance report, filter by program (and check the option to show progression statuses).

Karen, this is a feature of the Revenue Cycle Analytics model. If you do not have it, you will not have access to this type of report.

Hi Jake - Really hard to answer without seeing. But, this is where I would look first:1. If the value is a picklist, has the value been changed? Is there maybe a blank space that was not there before (it happened to me once and it was really hard to find)2. Is your schedule set to letting people thr...

As Grant said - the activity log is lost so I tend to shy away from deleting records, unless it is necessary (budget constraint is the most common reason why). You could do a "wake the dead" campaign and revive those leads, or silo them and not touch them until they come back on your radar screen. E...

You could ask Marketo support to slow the sync. I think the default is 5 min or so - you could slow it to 15. It would create a bigger window for people to update the records but it would not be dramatically laggy.

Hi Gregory, Look into the lead assignment rules. If you are using the SFDC default rules and you assign leads to a queue, that could cause duplicates.

Hi Joanna,I have not had to solve this issue before, but I would look into using segmentation and snippets for this purpose - here is an article that explains how to go about it: Make Your Unsubscribe Message Dynamic for Languages - Marketo Docs - Product Docs

Nested smart lists put a lot of strain on the system. I have seem them fail and break a campaign so if you can find another way to achieve the same result, I strongly encourage you to do it. If you post more detail about your smart lists, maybe we can help you come up with another solution.

Dane, just ensure you are not blocking fields that will prevent other things in Marketo from working. If you have a lead lifecycle program, for instance, and stages which react to opportunity updates, you will want to ensure those activities are still recorded.