Roxann_McGlump1

I believe that is referring to Revenue Explorer, which is a reporting package you can add to your Marketo subscription. It's not part of the base package, so you would need to contact your account manager to see about adding it to your subscription.

Hi David,The most common cause for lead merge failure is lack of permissions on the CRM you have synced to your Marketo instance. If you have Marketo synced to Salesforce, for instance, when you merge the leads in Marketo, the Marketo sync user will attempt to merge the leads in SFDC. If it is una...

Hi Patrick,What happens if you try to go to the URL for one of your landing pages, your Unsubscribe page, for instance? If it's giving you Page Not Found, then you are probably lacking a CNAME entry on your internal DNS. You can doublecheck this by trying to access the page using an external netwo...

Hi Kelley,Use of purchased lists is against Marketo terms of service (Marketo Use Policy ) so I would strongly recommend that you not use them. If you are going to use them, then you would need to do an opt-in pass asking leads to fill out a form to consent to receiving emails from you. If they do...

Hi Ellie,I see that now. Sorry about that - reeding is hrad. I'd be happy to look into this for you if you'd like to provide a link to the email you were testing in your instance.

Hi Ellie,Forward to a Friend does not work on test emails sent via Send Sample. In order to test it, you will need to send yourself the email via a run action or Smart Campaign.

Hello Danielle,If the leads already exist in your lead database, you can do so with a run action.If the leads are not yet in your database, you can import them into an existing list via a CSV file.

Hello Ulrika,You would use a Smart List rather than a report to get the specific leads that bounced. I did some blog posts on deliverability you might find useful. This one is deals specifically with troubleshooting bounces.What the heck happened!? When your deliverability takes a hit

Hi Heather,The default From Email is only used in situations where the From: line in an email is empty, so changing the default should not impact your deliverability if you are putting a value in the From: line of your emails to begin with.

It's an easy mistake to make. I just pointed it out here because a lot of people don't realize token failure can cause a soft bounce, and they try to troubleshoot it as a deliverability issue instead.