Re: Newer Marketo User - Upload Pics No Longer Will Display

Anonymous
Not applicable

Newer Marketo User - Upload Pics No Longer Will Display

Newer user - For some reason, all the pics I have upload to Marketo no longer will work.  What did I do wrong?

Thanks

4 REPLIES 4
Grégoire_Miche2
Level 10

Re: Newer Marketo User - Upload Pics No Longer Will Display

What do you mean by "no longer work"?

Go to the design studio, check they are here.

Then select one of them, you will find the URL you should use to access it.

-Greg

Anonymous
Not applicable

Re: Newer Marketo User - Upload Pics No Longer Will Display

Thanks Greg!

All of our images / pics / logos are in Marketo.

However, when I go to open the URL in another browswer, I get

pastedImage_0.png

Kenny_Elkington
Marketo Employee

Re: Newer Marketo User - Upload Pics No Longer Will Display

looks like a dns issue for you.  Your machine is failing the lookup  for the pages.getwirelessllc.com domain, so you're getting that message.  I get this result for nslookup from my local:

> pages.getwirelessllc.com

Server: 172.18.10.102

Address: 172.18.10.102#53

Non-authoritative answer:

pages.getwirelessllc.com canonical name = getwireless.mktoweb.com.

Name: getwireless.mktoweb.com

That's what you should expect to see for the domain lookup.  I would ask your IT department about this, since it looks like a local problem for you.

Roxann_McGlump1
Community Manager

Re: Newer Marketo User - Upload Pics No Longer Will Display

Hi Patrick,

What happens if you try to go to the URL for one of your landing pages, your Unsubscribe page, for instance?  If it's giving you Page Not Found, then you are probably lacking a CNAME entry on your internal DNS.  You can doublecheck this by trying to access the page using an external network such as your smart phone's carrier network.  The solution is to have the CNAME record for pages.getwirelessllc.com copied onto your internal DNS.