Roxann_McGlump1

Community Manager

Joined the community 18-08-2014

Community Manager

Portland

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The Case of the Mysterious Company Name Change

by Roxann_McGlump1 05-30-2023

If I had the chops to go full Phillip Marlowe on this I would.... It was a day like any other. I was going through my cases when this dame shows up in my queue, telling me her company name has been changed in Marketo but there's no record of a change in the activity log. The story sounded screwy. T...

Blogs

4961 5 4
Mr. Salesforce and Ms. Marketo - Uniting Records, Resolving Duplicates

by Roxann_McGlump1 04-14-2023

I've had an issue come up several times in the past couple days, so I thought I would blog it out for use in the future.So, you have Salesforce with some records that are not synced to Marketo. Over on the Marketo side, one of those SFDC-record people fills out a Marketo form and enters the Marketo...

Blogs

1800 3 1
How to Keep Your Marketo Instance Clean and Running Smoothly

by Roxann_McGlump1 03-22-2023

1. Deactivate old trigger campaigns.Marketo has a default function that deactivates trigger campaigns that have been idle for six months. This helps, but even a single hit to the trigger will mean six more months of waiting, and the triggers can creep up over time. In addition, you may have archived...

Blogs

3161 2 0
Re: Between the Delivery and the Inbox, What Happens?

by Roxann_McGlump1 02-05-2019

Hi Adrienne,This is something Support would pull from our internal server logs. If you open a support case, the Support Engineer should be able to pull that info for you.

Blogs

5289 1 0
Re: Between the Delivery and the Inbox, What Happens?

by Roxann_McGlump1 07-30-2017

That is not something Marketo can know, since the filtering happens on the receiving server where Marketo has no visibility. We can provide you with the delivery logs and your client can give them to their IT department to determine why the emails are not making it to the inbox.Get Outlook for iOS<>

Blogs

5289 0 0
Re: Sharing, Trust, and Dedication - You and Your Sending IP

by Roxann_McGlump1 03-16-2017

Hi Dan,Whether or not you need to revise any whitelists depends on how the whitelisting was set up - by domain, by specific IPs, or by IP CIDR range. If you move from shared to trusted, your deliverability should go up, but you might still need to reach out to some clients to update their whitelist...

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Re: Bucket programs for tracking content across channels

by Roxann_McGlump1 11-07-2016

The images on this are broken for me. Are they broken for anyone else?

Blogs

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A Note About Support Case Priority Levels

by Roxann_McGlump1 08-30-2016

You are opening a support case and you need to set a priority level, but which one do you choose? Here is my personal take on what the priority levels mean. Let's imagine your Marketo is a person who isn't feeling well, so you have decided they need medical attention. Here are your priority levels...

Blogs

1862 5 0
Re: Between the Delivery and the Inbox, What Happens?

by Roxann_McGlump1 08-10-2016

Hi Andy,With the big consumer email services like Google, we don't really have options. In my experience, it's very, very rare for Gmail accept delivery on an email and then not send it to one of the folders on the recipient's account. It may go to spam or trash, but it almost always gets delivere...

Blogs

5289 0 0
Re: Smart List Logic - How many people do you want in your club?

by Roxann_McGlump1 05-12-2016

Hi Jennifer,'ANY' in Marketo is OR logic (1 or 2 or 3, etc) while 'ALL' is AND logic. If you have an screenshot of a Smart List you would like me to look at, let me know.

Blogs

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