Darshil_Shah1

@isabel_dbl, check out this and more about Adobe Dynamic Chat Pricing & Packaging here.

To add some color, the error, "Failed: DUPLICATES_DETECTED: Use one of these records?" is a message Salesforce is sending back to Marketo, rejecting the attempt to sync the record. This means there's a setting in SFDC preventing duplicates from being created, possibly due to a custom deduplication r...

Oh, I got it! Most likely the Adobe ID you're using to log into the Adobe Experience Cloud apps isn't added as a Dynamic Chat user in the AEC admin console. This could also happen if there's a mismatch between the id associated to your Marketo and AEC - Dynamic Chat user accounts. You could check wi...

If you just need an ID of the asset using which you can refer to all people part of this whole overarching marketing initiative, then you can just create a static list that has people who're targeted for this program and show them the ads. Static lists like programs need external intervention to add...

You can update a custom date field for the person with {{system.date}} + X days in your campaign's flow, and set the batch campaign that sends the subsequent email so that it looks for this field's value being in the timeframe of today. If you're creating multiple batch campaigns that send the next ...

IMHO, the Status values you've mentioned sound like you could (and maybe should, if not already) use a separate Channel for each to further track how members progress through them, e.g., you can have different Channels and Status values within each like:Sent Email Channel could have statuses like Se...

Adobe Dynamic Chat and other AEC applications require mapping of the IMS org in Marketo (if already not done by Adobe for newer accounts) to integrate with it. You should check out this documentation page that explains how to add your Adobe IMS in Marketo. It's pretty simple, you just add your Adobe...

As the message in the dialog says, as an end user you'd be unable to change the associated IMS organization ID. You can check with the support whether they'd be able to change/disassociate linked Adobe IMS org if required (pretty sure they'd deny as it is engineered that way IMO, but no harm in chec...

Yes, smart lists are dynamic, unlike static lists that as the name suggests are static. So, to answer your question, yes when a person encounters flow step 3’s Member of Smart List choice step condition, Marketo refreshes the smart list members, checks if the person is a member or not, and based on ...

Okay, but does the value in the field (presumably NULL, though still not sure you're seeing an empty value or literal 4-character-long "NULL" string) you have referenced in the Webhook match with what you see in the Webhook? If the value matches, then all you have to do is update your webhook to ref...