Christiane_Rode

Are you seeing this in just one email client, or are you able to do inbox testing to see if this is happening across email clients? Also, have you tried using the Custom CSS to see if that would fix the issue? The custom CSS is a newer feature, so not sure if you've had the chance to play around wit...

I've been seeing the same -- but, the activity I've been seeing hasn't been followed up by a web visit, which helps to flag the activity. Also, if someone clicks every link your email, probably not human either. I believe that this activity could be due to Spam Checkers (like Microsoft Defender), w...

If that's the case, are there any characteristics of the people who were not delivered the email but were sent it (You can pull a list of "was sent email/not was delivered email")? Are there any bounce codes associated with those folks? Were they hard bounces or soft bounces? Marketo has an Operatio...

Can you confirm -- have you pulled an email performance report? I have found that the dashboards do not always provide accurate information. If you're seeing the same info in an email performance report, that might make it easier to start to diagnose issues -- you can then start to look at program ...

I would caution against using open rates as anything that would determine success -- because of things like Apple Mail Privacy Protection or other email clients that pre-fetch images or load imagery (like the outlook review pane), opens could be artificially triggered by the email client and not the...

Do you also have any filters turned on in the setup window? I've had issues in the past where I have a weird folder that has no emails selected in the window that opens to let you select which emails you want for your report.

What do you mean by strict? If you set it to 0 seconds, it means that the activities need to happen in rapid succession. If you set it to something like 2 seconds, it means the activities will be filtered if they take place within 2 seconds of each other. With the 0 seconds, there will be less fil...

Are you setting the background image on the structure (not the contents)? If you're setting it on the Structure, on the Styles tab, under the image source link, there should be a section for "Image Placement." Are you able to choose "center" for your placement? When I do that on my end, that's how ...

You have to have migrated over to IMS. If your instance isn't on that, you won't have the new editor yet.

You can remove people from an engagement program. but there are caveats to removing them -- basically, only remove them if you never wanted them to be there. You can also pause people in your campaign, but they can still transition between streams if they meet the transition criteria (even if they h...