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Thanks for putting this together! I was too concerned with the "chat" piece that I wasn't looking into some of the more out of the box uses. This is very helpful!
@Sreekanth_Reddy given the updates expected related to Apple Mail Privacy Protection, specifically that there is the possibility that any email that hits the Apple Mail servers will trigger an open, will this type of activity be filtered out by the bot activity filter, or would this (the Apple Mail)...
I, too, prefer the marking of the record and being able to filter on that activity. This would be helpful in comparing emails sent prior to activating vs. after. As it is now, I just see a drop in engagement, and I don't know if the person was a bot, or if they just didn't engage with our content fo...
Thank you for putting this together. It answers a lot of questions I had about the upgrade and I can prepare for when my instance is finally migrated! Especially the URL info. Thank you.