KCS_Integration

IssueNone of your tokens are rendering inside of your .ics Calendar File token and instead are showing as the {{lead._____}} form. SolutionThis is caused when a single token h...

IssueCan Email Insights Quickcharts be shared across users within Email Insights? SolutionAt this time Email Insights saved Quickcharts are user-specific and cannot be shared ...

IssueYou send a sample email to test the tokens in a Calendar (.ics) file, and the tokens are not populating. Create a Calendar Event (.ics) File SolutionTokens in an .ics fil...

IssueClicking on a link in a Marketo e-mail that re-directs to a non-Marketo webpage destination does not open the page. SolutionComplete the troubleshooting step below. If the...

IssueWhat type of HTTP Redirect Rules does Marketo use when you setup a redirect rule in Admin > Landing Pages? SolutionInternal Pages such as landing pages hosted on Marketo w...

IssueThe "mailto:example@marketo.com" link in an email should open an email with pre-filled "To address" (mailto address) but nothing happens when the link is clicked SolutionTurn...

IssueEmail filtering can prevent the delivery of the invitation email to the Sales Insight Outlook Plug-in, preventing end users from being able to activate the plug-in. Soluti...

IssueAn Engagement Program failed to send an email in the nurture stream. SolutionCheck the approval date of the email against the date of the last engagement cast. If the email w...

IssueWhen a piece of predictive content is approved the following error appears: "Action failed. Please contact support. Error code:24 Error message: Invalid email title Error mess...

IssueUpdating an Email Template is creating a draft for existing emails without the desired changes SolutionWhen changes are made to an Email Template in the Design Studio tha...