KCS_Integration

IssueEven though the report and Smart List may be looking at exactly the same thing (e.g. an email sent to a specific group on a specific day), many times the numbers in the report...

IssueWhen there is a change to a field in your CRM that is mapped to a Marketo score type field, the next time the sync processes the change will be reverted and there will be a "S...

IssueHow to pull out the stats on which devices emails are being opened on. SolutionIn a Smart List, you can use the filter "Opened Email" and you have the constraints of "Is M...

IssueThe subject line for an email sent out to leads did not match what was set for an approved email. SolutionThe email may have Dynamic Subject Lines enabled. Dynamic Subject Li...

IssueWhen trying to edit an email you are receiving the error "Cannot Load Email" with out any other details. This is only when trying to edit the email, other functionalities like...

IssueWhen you click on ‘Forward to Friend’ link on an email template, it redirects you to the below 404 error page. This is a article attached image SolutionThe ‘Forward to...

IssueSyncing a SFDC custom field that is not on the Lead, Contact, or Account object. SolutionAny custom field created in Salesforce that is not linked with Lead, Contact or Acc...

IssueWhen you try to drag and drop elements (form, rectangle, etc) into a free-form landing page, nothing happens. SolutionIf the free-form template is not mobile compatible, ...

IssueCan a Default program in a nurture stream be changed to the Nurture Channel for reporting purposes? SolutionProgram Channels can only be applied to one type of Program. Nurtu...

IssueEmail Program Audience count is different than delivered/bounced email count. SolutionThe Audience number doesn't refresh or update once the Smart List is created, so the num...