IssueLeads with the same first and last name are not showing up in the Possible Duplicates list.
SolutionFor leads to be in Possible Duplicates, they need to have the same email a...
IssueSometimes, you may receive an auto response from an email that has been sent through a batch campaign. The auto response email will not show the lead's email address instead i...
IssueWhat is the typical sync interval timing? Is there a timing difference between updates and inserts? If the change originates in SFDC vs MKTO?
SolutionBy default the sync inte...
IssueWhat happens if you log off (close) Marketo when importing a large amount of data through list import? Will it be processed or resume when you log back in?
SolutionIt will ke...
IssueYou have been utilizing the default tracking links to send Emails to leads in Marketo and decide to change the default tracking link to your own branding tracking. When you do...
IssueIs it possible to download the most recent report from the Smart List subscription email report?
SolutionIf you click the Download Report button, it will be a static link con...
IssueYou have recently added a new field to a SFDC Custom Object which is synced to Marketo, but you do not see that new field available on the object in Marketo.
SolutionTo have ...
IssueYou need to know if Salesforce Group Edition is compatible with Marketo.
SolutionHaving a look at the comparison between the Group Edition and Professional Edition:
https://...
IssueYou send yourself an email and when you click the link, it goes to your fallback landing page instead of the intended URL.
SolutionThis can be caused by an extra space being ...
IssueYou have two SFDC picklist fields mapped to one Marketo field but it isn't showing all picklist values for both SFDC fields.
SolutionWhen two SFDC picklist fields are mapped ...