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Last silly check: Both reports have the same time reference set?
It might be worth checking the campaign queue as well to see whether there's any processes running that slow the platform down.
Hi @Shane_Rourke2 , the default value for the cadence is Normal, so as soon as you add a person to an Engagement Program that is what they will be set to. There's a plethora of reasons why you could afterwards want to pause them, so they stop receiving the content. A simple example would be they do ...
I haven't seen the S2S solution in action yet, so cannot tell you at this stage. Also not sure who were in the beta, so can't refer you either I'm afraid. We'll have to see when it goes live.
Hi @Shannon_Kelly1 ,What I know of the new S2S connection is that it would not use a sync user anymore, so there would also not be a username and password, only client id and client secret. That means that MFA has no impact anymore, as that is related to the sync user.I know the method has been test...
I am not sure how you did the reconciliation in excel, but please bear in mind that the email performance report has some logic applied. For example, the same email being sent to the same person twice will only count as 1 sent in the report, even though you will see two activities listed. Another su...
It's beyond me why this still has not been implemented. A design flaw in my humble opinion.
Wow, you really raised the hairs in the back of my neck so early in the morning with that blog title! Who would want to purposely create duplicated? But indeed, there could be use cases and this is a neat solution.
Totally agree, as far as I know the common standard has actually reduced from 640 to 600.
As @Jo_Pitts1 said, is this indeed dramatic? Do you have the comparable stats from the same time last year? Did you change anything in the type of emails that were sent (more emails without clickable content)?