JohnDictson

Hi Shannon, If you can confirm that the Dialogue has had activity and it is more than 24 hours after the activity occurred and you still don't see the activity reflected in the reporting, I would suggest contacting support for further troubleshooting as this is unexpected behavior. Regards,John Dict...

Hi @lillyfalcon, There aren't currently built in triggers for mouse location or inactivity, but you can still achieve these use cases by adding a custom trigger to your website to call the Conversational Flow SDK based on cursor position or inactivity. Regarding calendar integrations, we currently o...

Hi @JamesBaird, We do not currently have a "restart chat" option, but you can route visitors back to an earlier point in the conversation by dragging the endpoint of any node in the flow back up to a previous node in the flow. We have plans to support UTM parameters, but no confirmed ETA at this tim...

Hi Michelle! Just to clarify terminology, Dynamic Chat is the umbrella term for the product. Within Dynamic Chat, you can utilize different types of engagements such as automated chat (chatbot), live chat, and Conversational Flows. Most of the prescribed setup steps apply to all of the above, though...