Jeff_Smith3

Level 7

Joined the community 28-01-2015

Level 7

Senior Manager, Marketing Operations

SLC, UT

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Cookie Issues

by Jeff_Smith3 12-14-2015

I had an issue today where if I completed a form for a webinar, I would not get the confirmation email. The form completion was noted in the activity history, but I would not go through the flow. I opened a ticket, and the support rep mentioned that he completed the form, and he went through the flo...

Discussions

2912 0 9
Re: Email Performance Report: Need UNIQUE Email Recipients for the Mon...

by Jeff_Smith3 12-08-2015

I'd create a smart list. This will pull up the total number of email sends in that period (not necessarily delivered, but change the filter if that's what you're after). If you're still worried about duplicates, then export the list and dedupe in excel.

Discussions

1162 3 0
Re: Automatic Landing Page Redirect

by Jeff_Smith3 10-23-2015

As far as a clone-able smart campaign that accomplishes this, I don't believe so. I am not aware of any flow steps that handle things done in Admin.

Discussions

2664 0 1
Re: Automatic Landing Page Redirect

by Jeff_Smith3 10-23-2015

Stephen,Go to Admin --> Landing Pages --> Rules tab --> New Redirect RuleHere you can put in the original webcast registration page URL, and then underneath put the new on-demand URL.

Discussions

2663 1 2
Add to Calendar Link Showing My Name, Not Recipient's Name

by Jeff_Smith3 10-21-2015

When a prospect registers for our webinar, they receive a confirmation email. On that email is an "Add to Calendar" link. However, when they click to add it to the calendar, it says "Hello Jeff Smith" instead of their own name. My process to get the ics file is: (1) Our webinar organizer sends me ...

Discussions

1265 0 1
Re: "Attendee List Unavailable"

by Jeff_Smith3 10-19-2015

I'm not seeing a change. Our last two webinars still only show registrants. I've refreshed from the webinar provider, but nothing happens. Is this something that we should just expect fixed moving forward, or will these fixes be retroactive?

Discussions

2227 0 0
Re: Workarounds for configurating communication limits across workspac...

by Jeff_Smith3 10-15-2015

Are we sure about that? Our communication limits only allow one email in a given day (multiple for the week). If I blast out an email for a white paper, for example, and someone clicks to arrive at the landing page and download the content, they DO receive the thank you email (operational) with the ...

Discussions

2790 0 1
Re: "Attendee List Unavailable"

by Jeff_Smith3 10-14-2015

Awesome! Thanks for your quick reply.

Discussions

6026 0 0
Re: Webinar registration confirmation email wont send.

by Jeff_Smith3 10-14-2015

There could be a number of things at play, but as has been mentioned, checking the history of your lead when you complete the form will tell you a lot about what's happening. If the history stops part-way through the flow, then is it possible that something outside the program is affecting the lead?...

Discussions

1251 0 0
Re: "Attendee List Unavailable"

by Jeff_Smith3 10-14-2015

Hi Peter,I have the same question, and this started for me about the time you first posted this. Have you had any resolution? I now have several events that only show registrants...no attendees or no shows listed, and I've tried to refresh multiple times. Unfortunately, I haven't had the best luck w...

Discussions

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