Jeff_Smith3

This would be the equivalent of Marketo sending out an email about the upcoming Marketo Summit, with links to the Early Bird Special. When the customer clicks the link, it takes them to a page for the Super Early Bird (which is now a 404 error), since that's the link from their previous email for th...

We have redirects in place, but like you said, this isn't an acceptable solution. And yes, the emails are approved. Very weird, indeed!

Great explanation. Thanks Rajesh! It makes sense that with all of our databases, there will be some overlap of IP addresses. I'll look into those possible solutions.

To clarify, the "not you" that I clicked on was on a different form that uses custom HTML. (The analyst forms don't have the "not you" since they show the form.) I went back to the analyst report form after clicking the not you and clearing the cookies.

I'll take a look at the pre-fill and see if anything there is causing it. Thanks!

Hi Sanford,We're showing the form for returning visitors, not the custom HTML, so it's the same button to submit. In the SC results, I didn't show up originally, until after I clicked the "not you" and I successfully went through the flow. I have another employee this morning saying she's having the...

Hi Justin,I have it set to show the form. We're using progressive profiling.