STO555

STO555 · ‎06-15-2021

We are working on a stream campaign that will have 31 cohorts that will flow through this campaign. The cohorts range from 30 people in a cohort to over 100,000 people in a cohort. We will have two campaigns, one that has 12 streams and a second campaign that will have 28 streams. Both campaigns moving 31 cohorts. We are warming up a new dedicated IP and we cannot change the amount of people per cohort since we are limited on the campaign completion date. My concern is mostly the larger group cohort toward the end of the warmup that have 70K records and then 100K records (largest size) that they will not cause any blockages or issues as they run through the campaign due to their size. Does anyone see any issues or problems that can result out of this configuration and sizes of the cohorts and what best practices do you recommend to ensure a smooth campaign given the info above? Many Thanks! AH

STO555 · ‎04-29-2021

I am having the same issue. We have a customer who is on a paid active smart list and they canceled their subscription and yet they are still qualifying for this smart list, so I am trying to remove them however, just like in your case, the only option is 'remove from list' which doesn't help since this is a smart list. The option of using the filter of email address and using 'not in' doesn't work because that is a band aid and doesn't resolve the issue, especially if other smart campaigns are used with the same list. Remove from Flow also doesn't work because that is campaign specific and once again is a band aid, it needs to be removed from the actual smart list. I did some research and apparently Marketo does not have a way to remove a person from a smart list, which to me makes no sense but only to exclude. Everyone seems to be using the same solution 'not in email address ....'. as the only way to exclude people from a smart list.

STO555 · ‎02-08-2021

I was wondering if anybody knows of a way to create a string custom field but with limitations on the amount of characters to be 42. So when the person fills out the field they cannot enter less than or greater than 42 characters, it has to be exactly 42? If one does not exist, does anybody know of a workaround that would accomplish the same task? Thanks! AH

STO555 · ‎02-08-2021

I deal with 550 bounces almost on a daily basis and we have attempted to call customers back to confirm that the email address is correct and in some cases there is no problem. I would recommend to use the services of a data cleanup company, like Fresh Address, that scans your email addresses and lets you know if your email addresses are safe to send. This way you can prevent bounces ahead of time without compromising your reputation among ESP's. Another suggestion if you don't have that many leads and can manage this is to have someone call them not just to validate the email but perhaps to see if they have another email as a backup that you can add to their account.

STO555 · ‎02-08-2021

If I am understanding the question correctly, I would ask what you are trying to achieve so I can give you a better answer to your question.

STO555 · ‎02-08-2021

If you have a triggered and ongoing smart campaign going, even if you make changes it won't affect the people already in the flow, in fact it may even complicate things. Best is to pause or remove from flow just like Christiane noted.

STO555 · ‎02-08-2021

I would recommend TWILIO hands down. You really have everything you need and they offer a great service if you run into any issues.

STO555 · ‎10-21-2020

Thanks Sanford, your explanation is great and if that can be done I will reach out to a Marketo API developer. If its not real time its fine and one open recorded per unique record is fine too. Thanks for your help. AH

STO555 · ‎10-20-2020

Does anyone know a workaround for transactional emails recording opens per send? I was told by Marketo that it will only record email sent and delivered on transactional emails but for opens/clicks it only records one time per unique record. We send out a lot of transactional emails with the sent/delivered being recorded to one record in marketo that keeps track, we are trying to get opens recorded as well but apparently it limits to one per email asset. Many Thanks! AH

STO555 · ‎10-19-2020

Is anyone else out there encountering issues with transactional emails not recording opens and clicks? We have been trying to solve an issue where transactional emails which we rely heavily on in our company are not systematically recording opens and clicks. We found out that Marketo is setup in a way that for opens/clicks regardless of what type of email, Marketo only records one time per record. We cannot create multiple records each time a transactional email is sent since it is too time consuming and inefficient. Does anybody know a workaround or third party solution to having transactional emails record if someone opened/clicked them? Has anyone tackled the same problem and found a solution or workaround? Any help will be greatly appreciated. Thanks! Alon

STO555 · ‎05-29-2020

I am trying to find out the best way to solve this issue. We just recently found that one of the forms in our website didn't upload the new signups into Marketo. These people who signed up for a subscription product have remained for a month or two stuck and now we are trying to delicately re-engage the leads. We have come up with an email to send to them but we would like to formulate the smart campaign in such a way that it won't deploy the Welcome Letter email the moment we add them to the product Subscription. Generally once a new lead is added it changes the data value and they automatically receive a welcome email, in this case since its been a couple of months we don't want that to happen. Does anyone have any recommendations as to how we can add them to a subscription without them receiving an autoresponse welcome email?

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Date Registered	‎04-13-2020 06:03 PM
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