Kiersti_Esparz1

Level 7

Joined the community 09-08-2012

Level 7

Head of Product Management, Email Delivery & Compliance

San Mateo, CA

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Re: Difference between Marketo's "trusted IP" and the standard IP?

by Kiersti_Esparz1 09-30-2014

Yes, a single dedicated IP can be used across multiple workstations or Marketo subscriptions. The only limitation is that the workstations must be set up in the same datacenter for this to happen. In most cases this is the case for accounts that are looking to share a dedicated IP.

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1014 0 0
Re: Email Delivered Email Soft Bounced Not Making Sense

by Kiersti_Esparz1 06-12-2014

Courtney,The behavior you are describing is related to "out of band" bounce processing. This is not the standard way most email receivers process mail and it displays as having delivered and THEN bounced. This is because the mail server accepted the email initially and sent Marketo an "delivered" ...

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1683 3 0
Re: Email Suspended - 554??

by Kiersti_Esparz1 08-09-2013

Hello Dierdre!I'd like to look into this for you and see if I can explain what might have happened. I will review the reporting related to your email campaign and reply later today with any additional information I am able to gather.Thank you,Kiersti

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1450 0 0
Re: Email Outage?

by Kiersti_Esparz1 07-01-2013

On 6/28, Friday morning, part of Marketo's infrastructure was briefly listed with Spamhaus. Spamhaus provides a blacklist that email networks can use to help judge the reputation of an email. Email providers can use a listing with a blacklist like Spamhaus to help determine whether they should blo...

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2922 0 0