Level 7
Joined the community 09-08-2012
Level 7
San Mateo, CA
Head of Product Management, Email Delivery & Compliance
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Hard Bounce Category 4 - Technical IssuesThis category is describing a Soft Bounce and not a Hard BounceSoft Bounce Category 4 - Technical Issues
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You may see two DKIM signatures. One is your domain and the other is a Marketo domain. If you don't see your domain also in a DKIM signature it may not be set up in the Marketo Adm...
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Dan,Please reach out through Support on this issue to have this looked at by the Deliverability Team. There are a lot of reasons for bulk folder delivery that we would need to look...
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This blog may be helpful as you review different bounce types - How to Manage Your Marketo Database for DeliverabilityThank you,Kiersti
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Conor,Marketo does offer Deliverability Consulting Services provided by members of Marketo's Privacy and Deliverability Team. This is a subject matter specific team separate from M...
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Anastasia, That is bounce is not specific enough to identify the exact cause, this could be IP or domain based. There is an escalation path with Microsoft to troubleshoot that boun...
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Dory, I would want my team to look into your concern a little more deeply. I am surprised to see that Marketo is capturing what look like invalid address bounces550 [internal] [oob...
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I could point to so many influential women in the public space. Sally Ride is one of my first memories of an awesome woman -> I have her autograph! I met the mayor of San Diego (th...
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Dory,I manage the Email Deliverability Team. I would be curious to know why the addresses our bouncing in our system. Does the bounce we receive indicate an invalid address or some...
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I can confirm that Marketo does employ the List-Unsubscribe header for email sent from our network.The List-unsubscribe header is text located within an email header, generally uns...
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