Kiersti_Esparz1

Hard Bounce Category 4 - Technical IssuesThis category is describing a Soft Bounce and not a Hard BounceSoft Bounce Category 4 - Technical Issues

You may see two DKIM signatures. One is your domain and the other is a Marketo domain. If you don't see your domain also in a DKIM signature it may not be set up in the Marketo Admin console. That particular signature indicates that you are sending from a subset of Marketo's IPs reserved for low v...

Dan,Please reach out through Support on this issue to have this looked at by the Deliverability Team. There are a lot of reasons for bulk folder delivery that we would need to look into.Delivery to the bulk folder is often driven by the reputation of the individual sender. Our team would start wit...

This blog may be helpful as you review different bounce types - How to Manage Your Marketo Database for DeliverabilityThank you,Kiersti

Conor,Marketo does offer Deliverability Consulting Services provided by members of Marketo's Privacy and Deliverability Team. This is a subject matter specific team separate from Marketo's standard Professional Services Team. We sell consulting in 4 hour segments and can design a custom program de...

Anastasia, That is bounce is not specific enough to identify the exact cause, this could be IP or domain based. There is an escalation path with Microsoft to troubleshoot that bounce. Please create a Support case so they can troubleshoot to my team for review and escalation to Microsoft if necess...

Dory, I would want my team to look into your concern a little more deeply. I am surprised to see that Marketo is capturing what look like invalid address bounces550 [internal] [oob] The recipient is invalid.550 5.1.1 User unknownfor addresses you are actively communicating with.The behavior you des...

I could point to so many influential women in the public space. Sally Ride is one of my first memories of an awesome woman -> I have her autograph! I met the mayor of San Diego (then a woman) when I was young, that meeting has stayed with me. I remember "The Year of the Woman" in 1992 when Califor...

Dory,I manage the Email Deliverability Team. I would be curious to know why the addresses our bouncing in our system. Does the bounce we receive indicate an invalid address or some other kind of delivery issue? I would look to see if there was a delivery issue that could be resolved like blocking...

I can confirm that Marketo does employ the List-Unsubscribe header for email sent from our network.The List-unsubscribe header is text located within an email header, generally unseen by the recipient, that email senders can include to provide a safe way to safely unsubscribe. Over the years email r...