If a MKTO program is synced to a SFDC campaign - can you make changes to the statuses seen in SFDC & have that sync over to MKTO? For instance - for live event the values are:  -Not in program -registered  -waitlisted -attended -no show In SFDC I want to create a responded value called "booth visit" - if that is not already set up in MKTO as a choice (which I'm not sure how to add in on the MKTO side) will it sync over? or show as an error?  ... View more

question - I need some clarification around PEOPLE and BLOCKED when creating a smart list for an email program (same can be true for engagement program)  are PEOPLE the total number of records that fit the criteria I set but then I need to subtract the BLOCKED to get the true number of records that will be emailed? so really only 4265 will be eligible to receive this email  ... View more

Hi All! Has anyone sent plain text emails via marketo for an email campaign, and have it look as if the follow up (or second email) to the first plain text email that's sent, is a reply? For instance, in gmail, when I sent an email to someone & they don't answer, I'll send a second email in that thread, so the emails are stacked.    We are trying to make the plain texts emails coming from sales look as real as possible. Let me know if you have tried this or if it's even possible. Thanks in advance!  ... View more

Quick question - I am sure many of you have imported lead lists into Marketo (that are then synced over to salesforce). When importing a list of leads - I want to be sure if the record already exists in our Marketo instance - that some of the existing values are not overwritten - ie if Lead Source and Lead Source details already exist - they cannot be overwritten. I know under ADMIN in Marketo, when clicking to field management - I can block updates under certain scenarios but I don't see an option to block an update if the value already exists. I'm a previous HubSpot superuser - so I know in HubSpot you can adjust the sync between HubSpot and SFDC to not overwrite existing values (that you want to remain the same such as lead source) - and have one system be the system of truth - ie if the value exists in one system but not the other then use the one system's value. If anyone has had this experience please let me know how you resolved the issue - thank you!  ... View more

Question - we sync our Marketo programs to SFDC campaigns through the "set up" tab & "sfdc campaign sync". If I remove people from the sfdc campaign - will they then be removed from the Marketo program?    We have some people we are seeing as marked "responded" that shouldn't be in the campaign/program altogether. I'd like to be able to remove in one instance without having to do it in both.  ... View more

We have a serious duplicate issue in our marketo & salesforce instance, and here are a few things I think are causing the issue but I need help figuring it out: when a contact or lead record is deleted in SFDC, we keep it in Marketo (as a safeguard) - but if we happen to cross this record again via a list upload or something - marketo will sync over multiple records to SFDC - thus creating duplicates & the dupe picking up it's old lead source & lead source detail value. Does it make sense to keep deleted records in Marketo? It seems like it causes issues more than help with anything when we upload lead lists in SFDC vs uploading them into Marketo. We do this because we have a plugin in SFDC called "duplicate check" where you can run jobs checking for dupes in the system. At my previous company, we used HubSpot and ALWAYS uploaded lists into HubSpot and then pushed to SFDC. What's the best practice for Marketo?  does Marketo not check for the associated record in SFDC while syncing over? For example in HubSpot, the unique identifier is email address - so if the record already exists in SFDC - a new one would not be created.  Thank you in advance for helping!  ... View more