Oz_Platero
Level 3
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Atlanta
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46
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1
Solution
2 weeks ago
Hello @Stephanie_Berr2 , Starting from screenshot #6. Go to the next tab "schedule" and see what it says next to : " Set to affect around"
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2 weeks ago
@Kevin_Keefe , Can you post the page that leads people to that Marketo form?
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2 weeks ago
I've tried FF, Chrome, Safari they all look mostly yellow for both classic and lightning. As long as they are functioning properly I would not worry about the appearance.
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4 weeks ago
Hello @Hilary_Wikczek , Can you repost in-line? The link to your screenshot does not work.
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4 weeks ago
Hello @Nicol_Maurer , The most common culprit is forwarding emails. Other possible culprits: CC and/or BCC. See documentation below https://docs.marketo.com/display/public/DOCS/CC+or+BCC+in+Emails https://docs.marketo.com/display/public/DOCS/Email+CC Thank you, oz
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a month ago
@Sayuri_Ao Support cases https://nation.marketo.com/t5/Support/ct-p/CaseConnectorApp You need Support access to view. 表示するにはサポートアクセスが必要です。 https://nation.marketo.com/t5/Knowledgebase/Managing-Authorized-Support-Contacts/ta-p/254341
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a month ago
Hello @Ashley_D_Innoce , Can you clarify if you are using the LaunchPoint integration or Webhooks to connect to Zoom? If Lauchpoint: Use this token in the email confirmation: {{member.webinar url}} First flow step change program status -> Registered 2nd flow step Send confirmation email with token Try adding a 1 or 2 minute wait step in between flow steps 1 and 2 if you still see issues. thanks, Oz
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a month ago
Hello @KamillaHeap , In terms of troubleshooting make sure you have checked off all the requirements. https://docs.marketo.com/display/public/DOCS/Event+Check-in Prepare for Your Event Set Up the iPad or Android Tablet Check People into Your Event from Your Tablet Grant Users Access to the Check-in App Is the event date within 7 days of current date? Check the channel applies to -> Event Check your statuses and status numbers to make sure they make sense. All else fails; restart device and contact Marketo support.
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a month ago
Define "works". 🤣 https://docs.marketo.com/display/public/DOCS/Configure+Form+Progressive+Profiling Note For this feature to work properly, make sure Form Pre-Fill is enabled for visible fields, and disabled for hidden fields. Admittedly, I had to refresh my memory on it when I posted and noticed the note at the top. Can it work consistently and reliably without pre-fill contrary to their documentation?
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03-02-2020
11:24 AM
2 Likes
Hello @Nick_Wee, In form editor select yes as the default option. Field type = select.
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03-02-2020
11:17 AM
1 Like
Hello @Yan_Hristov , Ensure Pre-fill is enabled for field -> Email. Approve form -> Approved Marketo landing page. Send yourself a Marketo link to page. Make sure link is tracked (to be transparent you will need a mkt_tok in the link ). Fill out form Go back to original email and click the link to the Landing page again. It should prefill email and give you other fields. Pre-fill needs a few components to work. The newest change is arriving to the web page view a link (April 2019). https://nation.marketo.com/t5/Knowledgebase/Form-Pre-Fill-Feature-Upgrade/ta-p/251652 I think you are missing step 5 to get it to work as intended.
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02-24-2020
08:10 AM
Hello @Rohit_Ranjan , Those leads are soft deleted now so you will not be able to access them. As a side note do you need to bring them back (a few limitations on that). If so contact Marketo support and provide Lead IDs and/or Smart campaign IDs.
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02-24-2020
08:05 AM
Hello @Kristina_Schro1 , Do you have any screenshots for more data? Example you may be able to tell if a particular field is an issue. If not you will need to narrow it down to possible fields. Where to start (tends to be a very common place to go look first). In SFDC classic. Access the following: Setup -> (in the quick search box) type Lead or Contact. (You will probably look in both objects). -> Under Build -> Customize -> Leads -> Click on Fields -> Scroll to your field (i will use Changeme2) -> Click on the field in question that threw an error You will check in 2 places. "Set Field-Level Security" and "View Field Accessibility". Set Field-Level Security Check that the field is visible and NOT read-only for the Marketo sync user profile. View Field Accessibility Click the drop down box and select your field. Next to the profile for the sync user click "Editable" or whatever it may say for you there. Check to see if it says "Read-only" in the first row.
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02-20-2020
10:49 AM
Hello @Lopa1408 , What does the data model for a clan to person look like? Example can a person be a member of 1 or more clans? Clan : Person
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02-20-2020
10:47 AM
If you are open to suggestions for alternatives. You could put people into a Marketo custom object. Set up campaigns to modify stream membership based on custom object data. Caveat - you will need additional help maintaining custom object data i.e. API usage You use list imports, but does not scale very well https://docs.marketo.com/display/public/DOCS/Import+Custom+Object+Data Pull "stream" data by accessing custom object data. Submit a support ticket to check if instance has settings and components for Custom object trigger https://docs.marketo.com/display/public/DOCS/Trigger+Off+Custom+Object+Changes
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02-20-2020
10:44 AM
1 Like
Hello @Kristin_Magyari Subject line see Sandy's response. For Body HTML Superscript ™ TM symbol ®
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01-27-2020
01:17 PM
Hello Revati Bhavsar, We are unable to get the exact volume of data affected Support can help with getting this number, however it requires advanced knowledge of some tools to get so you may not get it unless you have Elite support. The strange thing is that validation is not applicable on any of the marketo records as it's on account level and marketo cannot update any account data, Mostly true. There are some edge cases where it can. Or you can turn this feature on as well to access Account object. Not recommended. and neither marketo is trying to update any of the fields on which the validation rule is applied, and it does not even contain any bad data. You have B2B distribution or System integrator in field in Classification Level 1 When the above is true Classification Level 2 cannot be empty. Check your validation rules in SFDC against Classification Level 1 and 2 Check the SFDC object -> Validation rules Check Process builder
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01-27-2020
12:34 PM
–if a lead was a member of A and received the email in past as part of the nurture AND is ALSO a member of new B, they will not receive email again. ** Correct –But if they were NOT a member of A, they will get the email as part of B. ** Maybe. The engagement program B will look to other places as well. If this is the only place the email has ever lived, then yes you are correct.
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01-27-2020
09:47 AM
1 Like
Hello Ciaron Zanelli, When it comes to Nurture streams and building the email flow, can you set up for the emails to go out on specific days or within a time period, or will they always go out weekly? You pick the cadence. Could be 7 times per week, once per week, once per month, etc. Set Stream Cadence - Marketo Docs - Product Documentation I've set up one through a smart campaign to run within certain time frames Another option if you just have emails (vs nested default programs) is availability. You can also set up availability for email content to only be available during a certain window of time. You have coupon codes in emails, but they are only good for Date x through Date y, and it would be silly to send out expired codes. Edit Availability of Stream Content - Marketo Docs - Product Documentation
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01-27-2020
09:38 AM
1 Like
Hello Diego Villamizar, Currently the sales team don't want their contacts to get updated via certain Marketo forms To get more clarity here; is the requirement for just some Marketo forms and not all forms? You could explore creating helper fields to use on forms. Set up campaigns to copy data from helper fields to real fields in flow steps if conditions are met in smart list triggers and filters, and in choice steps in flow steps. If SFDC Type IS NOT Contact -> copy data from helper field A to Real Field B. Use Add Choice in a Flow Step - Marketo Docs - Product Documentation
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01-27-2020
09:18 AM
Hello Shelly Wilson, You may also want to explore creating a status of Excluded for the the nested programs. Then create a smart campaign per nested program to find the criteria you are looking for such as was sent email x,y,z, etc. Then in a flow steps add to the nested program with status = Excluded. This way you can leverage the smart list capabilities of nested programs and mimic a cadence without getting skips.
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01-27-2020
09:12 AM
1 Like
Hello Nathan Hutchison, But when I update the record again after the sync cycle, the record does not push. Is there a limit to the frequency records can sync between Marketo and Salesforce? Lets assume you only have this person in both systems. Then the fastest frequency data will push is every 5 minutes through the bi-directional sync. Understanding the Salesforce Sync - Marketo Docs - Product Documentation Go here and check if you have a backlog; replace YYY with your POD Marketo info. Could be SJH, SJ10, ABD, etc. Select some objects (lead, contact, account, any other objects that might have some data synching). https://app-yyy.marketo.com/supportTools/sfdcSyncStats You could just be updating the person while its on a break (good timing). Then the subsequent update has to wait for the current cycle to complete + the 5 minute wait. Not sure the exact time frame when it works again, but I know that if I update the record the next day it works. I also tried changing another value visible to the Sync User and it still did not push. I noticed the same happens when I change a record in Marketo. If I update a field, it will push to Salesforce the next sync period. But when I try to update the record again a little while later, it does not even try to update to Salesforce. The data never syncs? As is not even a long delay? Check if you have a backlog. If the first update makes it and the subsequent fails period, and you have no backlog open a Marketo support ticket.
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01-27-2020
08:29 AM
If you are open to trying other Marketo options you may want to explore the benefits of an engagement program to help you with the Cadence aspect and the ability to use Pause or set back to Normal based on other activities.
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01-27-2020
08:18 AM
2 Likes
Hello Danielle Solomon, I think you will find this article written by Sandy helpful to help do math in flow steps a bit more precise. https://nation.marketo.com/community/product_and_support/blog/2019/07/02/simulating-wait-step-choices-using-date-tokens-and-date-math Given your setup is a batch you will only need to modify this slightly. To answer your question with regard to why it goes out 8 days later. First wait step ends 11am Feb 6th. The next wait step ends + 7 days at 10am. Therefore Feb 6 11am + 7 days = Feb 13th 11am, since this is after 10am specified in step 5 it must wait until the next 10am. You could simply change step #1 to be some time before step 5. How much time? Depends on volume in smart campaign, depends on other campaigns in your Marketo, depends on activity on the POD your Marketo is in.
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12-20-2019
06:48 AM
They cannot out of the box. They can if they get creative, but it requires advanced knowledge of various support tools.
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12-20-2019
06:42 AM
Yeah, I don't know that there is a solution without an opportunity cost/impact somewhere else. Perhaps support can Move the SFDC timestamp they have back to before the first person failed to sync. (could create a bit fo a backlog) Support may have other engineering options You could also try and make the change in SFDC manually, but I would start with Marketo support first.
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12-18-2019
08:43 AM
Hello Amit, Marketo support is also able to bring back some deleted assets. Please check with them on what they can bring back for you.
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| Name | |
| Location | Atlanta |
| Date Registered | 12-29-2014 01:52 PM |
| Date Last Visited | 2 weeks ago |
| Total Messages Posted | 46 |
| Likes Received | 24 |
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