Mike_Reynolds2

Level 10

Joined the community 14-04-2014

Level 10

Portland OR

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Re: Need a live chat

by Mike_Reynolds2 04-06-2017

Hi all! This one's done now and live chat support is enabled! Authorized Support Contacts will see the chat option and all the full details can be found here: Marketo Live Chat Support Sorry for not marking this one as complete sooner, but we've got the chat option ready to go!

Ideas

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Re: Marketo / Salesforce Sync Limits & Priority Info

by Mike_Reynolds2 04-04-2017

Yes and no. The batch size of 10k per sync operation is the same, and the recommendations for getting around the backlog would work with MSD also, but there's a difference in the sync cycle operations because the objects in MSD are different than those in SFDC. Core concept is essentially the same, ...

Discussions

8740 1 1
Re: Marketo / Salesforce Sync Limits & Priority Info

by Mike_Reynolds2 04-04-2017

Hi all. Just wanted to drop a note in to mention that we had some incorrect information given out in one of our Support cases, which is why Jason edited the post above. Felt it was was worth mentioning that this is an excellent discussion with some really good detailed info. The clarification edits ...

Discussions

38258 2 12
Re: webhook making an anonymous lead known

by Mike_Reynolds2 03-28-2017

Hi Grégoire MichelCan't speak officially for something I'm not personally familiar with, and webhooks were never really my personal strong suit. I'd have to defer to the Support ticket on this one.As for the lead promotion part, the smart campaigns not triggering off of anonymous leads will only app...

Discussions

6733 2 4
Important Change to Activity Records in Marketo APIs

by Mike_Reynolds2 03-16-2017

Included in this articleNote: This post will be updated to reflect changes made to activity records returned by the API due to migration to new infrastructure.OverviewWith the rollout of Marketo’s next-generation Activity Service beginning in May 2017, we will be unable to enforce the uniqueness or ...

Documents

2163 1 0

API
Legacy Rich Text Editor and Form Editor 1.0 are Being Deprecated Augus...

by Mike_Reynolds2 02-21-2017

Included in this article:OverviewTo provide world class product support, Marketo occasionally disables old areas of the product that have been replaced by newer, improved versions. As previously announced with the Winter ’17 release, we’re updating the way you’ll edit text and create new forms in Ma...

Documents

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Learn More About Your Success Teams, Team Charlie

by Mike_Reynolds2 02-21-2017

Included in this articleOverview Your Premier Support entitlement has been enhanced with a Premier Success Team. Now, your Named Support Engineer is part of a 5-member Premier Success Team whose members work in concert to provide a full range of complementary skills. All your Premier support feature...

Documents

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Re: SFDC Professional Edition customers - sync change alert - please r...

by Mike_Reynolds2 02-10-2017

Hi Lynne HaganSorry to hear that you're having the problems here. I can't speak for Salesforce's sales team and what their sales reps want to say. However, that said, you don't need to upgrade to a newer version of Salesforce just to get SOAP API access. It should be available as an add-on that can...

Discussions

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Re: Changes to Marketo Salesforce Sync – Questions and Discussion

by Mike_Reynolds2 02-06-2017

Hi Nicholas ShieldsThere's really no way to know at all from here. Could be any number of different things. Best thing would be to Contact Marketo Support and check it out directly.Thanks,Mike

Discussions

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Changes to Marketo Salesforce Sync - Recap Summary

by Mike_Reynolds2 01-31-2017

Included in this articleOverviewDue to changes in the SFDC integration, you may need to take action to continue syncing data to your Salesforce instance. The primary change affected a small number of fields syncing to your Salesforce instance, requiring the fields be recreated to continue syncing th...

Documents

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Sales EngageSales Insight Salesforce