Christiane_Rode

Is there a reason you want to use "opened email" as the transition rule? You may not have the best sense of who is truly engaging with your emails, as the open might be triggered by their email client (in the case of MPP), or the pixel could be blocked on the user side, so they are opening your emai...

Have you checked your smart campaigns relating to program status updates? The donut chart appears to be referencing the number of emails sent, while the summary is referencing program statuses -- two different things. If there are filters in place preventing someone from running through the flow ste...

How long has your email been going out? The Send Email activity in a person's record is only retained for 90 days, so, depending on how long your email has been going out, you may see a discrepancy between the report and your smart list. You'll still see data in the email performance report, but "Wa...

Correct. In my example above, I only have two, a parent (the campaign that calls the other campaign), and a child (the campaign that is requested that does the final assignments), however, you could have more "child" campaigns if needed depending on your setup -- I usually err on the side of fewer c...

Am I correct in assuming that you're trying to have multiple if statements in the flow step? One way I can think of to handle this (and there may be others here that have another way to do this, as you could have a lot of smart campaigns here depending on your products) would be to use campaign is r...

Have you explored Input Masking? It could get a little tricky if you're using the same field for both types of serial numbers, but that could be a good start.

Without seeing your setup, is the email you're referencing in the smart campaign approved (green checkmark)?

You'll want to work with your Salesforce team to ensure that the field you're using in Marketo is correctly mapped to a similar field in Salesforce. You may already be doing this, but you will also want to consider creating an overall bounce strategy as to what kinds of bounces are going to trigger...

If I am understanding your question correctly, you want an alert (or email) to be sent to a central mailbox that includes all of the information for the person that filled out the form. Depending on what specifically you're capturing, you don't need to use a script token. When you create your email...

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