Veronica_Holme4

Hi - have you enabled the new field in Marketo? When you want to see a new field in Marketo that is coming from Dynamics you do need to go into the Dynamics sync and tell Marketo to sync to that new field. Ensure you have followed the instructions in the "Select fields to Sync". Step 3 of 3: Connect...

I can't agree enough with what Grace has very eloquently said. Marketo is an advanced tool, it does a vast number of things beyond send email, and is used by a great many users in many complex ways. Design is something that is so incredibly specific to an organisation that I doubt more than 5 percen...

Donna - the administrators are most likely looking at the Marketo Audit Trail which logs actions that individual users take. You cannot see it unless you are an admin, however, you could ask the admins to export the log so you can see it, or take a screenshot of the item that shows you made the chan...

Use Courtney's suggestion here, she's the best at this

Hey Olya - OK cool you're in my patch For just 1-way event reminders I've had lots of good experience with ClickSend - they have nice pricing models, easy set up, and I've built a step by step guide to their service that turns set up into a ten-minute exercise that I'm happy to share if you need it....

Olya - can you let people know where you are located? There's no way to suggest an SMS solution without that information. The info people would give you in the US is entirely different to what I would give you in Australia due to the nature of carriers/providers.I have used the Hoosh solution, it's ...

Oh yuck! I hadn't encountered that issue. Thanks for the heads up.

Since this isn't the batch conversion issue and Justin has correctly identified (I've seen that one too) I feel like we are back to perhaps a non-standard conversion process in Salesforce we need to identify. If Marketo can't see the lead through it's conversion to a contact (even for a little while...

Hi Victoria - this thread has been marked as answered so most people won't come in here. Recommend you push this to a new thread.Support can usually do a refresh on a program or asset in the back end to free this up. I'd recommend you log a ticket. I've had them fix this issue multiple times.

It's really difficult to assist without being able to see the instance... I assume you are using SFDC Contact record types to define Student versus Booker?Is there any chance you have a junction object between Contact and Student Programme to manage a one to many or many to many relationship going o...